10 Different Methods to Get Testimonials | Feedspace

10 Different Methods to Get Testimonials

Positive review examples
Positive review examples

How do I ask someone to give a testimonial?
If you need a testimonial, simply contact the person. Tell them you value their feedback on your work or product, and ask if they would mind sharing their ideas in a testimonial. Do not forget to thank them.

Ever wondered why testimonials are so important in the business world? They're like the secret sauce for increasing trust and credibility in any business. Think about it!

When you're buying online or looking for a new service to subscribe to, don't you go toward firms with high ratings? That is the power of testimonials.

They are the voice of your satisfied consumers, indicating to potential clients, "Hey, these guys are good!"

Why Testimonials Are Crucial

Now, let's get down to the details. Why are customer and client testimonials so important for businesses? Let us break it down.

Imagine you're at a party and a guy approaches you, talking about how amazing he is. You'd probably turn your eyes, correct? What if, instead, a buddy approached you and began talking about the fantastic person they had just met? You would be far more inclined to believe them. This is the way testimonials work.

They're not a business talking about itself, but honest people saying, "Hey, these guys are legit." Customer testimonials are like gold nuggets of faith. They are from real individuals who have purchased and utilised your items and are now telling others how great they are. They are the ones who can convince potential clients that your product is worth purchasing.

Client testimonials, on another hand, provide the final touch. They represent businesses that have used your services and are now praising you. They demonstrate to other businesses that you are trustworthy, capable, and a pleasure to work with.

So, when potential consumers or clients are debating whether to work with you or your competition, testimonials might tip the scales in your favor. They can see your excellent evaluations and conclude, "Well, if all these people love them, they must be doing something right."

In a nutshell, testimonials are not just fluff. They're effective tools that can have the potential to increase sales and improve your business image.

So, go out there and start collecting those golden words!

10 Different Methods to Get Testimonials

There are two types of feedback we can receive. It can either tell us what is working or what isn’t.

Post purchase survey

1. Post-purchase Survey

A post-purchase survey is an excellent way to collect consumer testimonials. The technique is straightforward. You create a simple quiz and send it to your consumers after they complete a transaction.

The trick is to keep the survey quick, simple, and specific. Ask about their experiences with your product or service, and motivate them to give their feedback.

For example, you could ask, "How has our product/service improved your daily routine?" Receiving customer comments via post-purchase surveys can provide fast feedback and help you understand your product's strengths and set for growth.

2. Email Requests

Email requests are a super handy way to get customer testimonials. It's as simple as asking your clients in a polite email what they thought of your product or service. It's more direct and intimate, and you'll frequently receive some excellent testimonials in this manner.

Keep your email tone informal, polite, and grateful when composing it. Make sure they understand how much you appreciate their opinions and how their feedback helps you improve your work.

Saying something along the lines of, "We're always looking to improve, and we'd like to know what you thought of our service," could be appropriate. Your ideas are very important to us.

Example: Let's say you run a small online store, and you've just had a big sale. You could send out an email after the sale ends that says something like this:

3. Social Media Outreach

Social media is a fantastic platform to engage with your customers and collect testimonials. Social media platforms like Facebook, Instagram, and Twitter are where your customers hang out.

Creating a friendly, open environment on these platforms can make your customers feel comfortable sharing their experiences with your product or service. You can begin by posting engaging content, responding to comments, and facilitating discussions.

Once you've built a rapport, you can directly ask for their testimonials or create a post encouraging them to share their thoughts.

You could say something like, "Hey there! We'd love to hear about your experiences with our products. Share your story in the comments below!" This approach not only gives you a wealth of testimonials but also helps you build a strong, interactive community.

4. Website Forms

A great, easy way to gather customer testimonials is by using online forms on your website. Think about it. A website serves as a conversational medium between you and your clients. That's where people go to learn how your stuff works.

So why not collect testimonials through this chat? It's as easy as including a form on your website so that visitors can share their experiences with you.

This is the way to do it:
  1. Keep it simple: Ensure that completing the form is a simple process. Never request items you don't require. A few standard fields to include are "Name," "Email," "What did you buy?", and "Tell us your story."
  2. Make it comfy: This will allow your clients to talk about their experiences at their own pace. They don't experience any kind of stress or hurry.
  3. An Example: Suppose you have a website where you provide handcrafted soaps. A form with the title "Share your soap story!" might be available. Following that, customers can tell you how your soap has benefited them, what aspects of it they appreciated, and why they would suggest it to friends.

This method is a nice and easy way to gather client testimonials. Plus, it lets your customers share their stories when they're ready.

Remember, these testimonials are like gold for your business.

5. In-Person Requests

Next is an old-school yet incredibly powerful method- in-person requests. When it comes to gathering real, thorough testimonials, nothing matches a face-to-face conversation.

If you have a chance to meet with your clients in person, don't be afraid to request testimonials. A spoken request is frequently more personal and authentic and can result in lengthy testimonials.

After offering a service or selling a product, you may ask, "How did you find our service today? Would you mind providing your feedback for a testimonial?" This strategy initiates a discussion, allowing you to obtain a better understanding of the customer's experience.

Here's a straightforward example. Assume you are a coffee shop owner:

  1. Serve the customer's coffee and strike up a little conversation.
  2. You may say, "Hey, I hope the coffee is going well for you. We're always looking for ways to get better, so please share your thoughts with us. Would you mind providing a testimonial?"
  3. Pay attention to their feedback, and if it's favourable, you may say, "That's wonderful to hear! Do you mind if we included your feedback as a website testimonial?"

6. Incentivize Testimonials

Who doesn't love a good deal or a surprise gift? Offering incentives to customers is a fantastic approach to getting more customer testimonials from them.

In exchange for taking the time and making the effort to share their experiences, you may give your consumers a little bit.

This might be a little thank-you gift, a freebie, or perhaps a discount on their next purchase. Individuals enjoy receiving bonuses, and this strategy may be the motivation they require to tell others about their experiences.

Saying "Hey, we appreciate your support and would love to hear your thoughts on our service" is one example of what you could say. What do you think about this? If you write a review for us, you'll receive 10% off your next order!"

It's a win-win.

Follow-up calls to get feedback

7. Follow-up Calls

In this digital age, a personal touch can make a huge difference. Never be afraid to call someone and get feedback. Making follow-up calls is a great method to find out directly from your consumers what they think of your service.

You can ask specific questions, clarify any confusion, and reassure your client that you respect their input by using this technique.

Say something along the lines of, "Hey, I just wanted to check in and see how you were enjoying our product. We're constantly seeking methods to get better. Would you please share your opinions with me?"

8. Online Reviews

The internet is a huge resource for customer testimonials, and review platforms such as Facebook and Google Reviews are particularly valuable.

Encourage your contented clients to post about their wonderful experiences there. This can increase your presence on these networks and help you obtain testimonials.

Saying something like, "We noticed you enjoyed our service," would be an example. We would be incredibly grateful if you could leave a review on our Google Reviews page.

Your feedback improves our ability to assist you."

Using QR codes is an innovative technique to speed the evaluation process. Customers can access your review page directly by scanning the QR code with their mobile device. This technique is not only quick and easy, but it's also fun! Thus, using a QR code to collect reviews may significantly enhance the consumer feedback experience.

9. Video Testimonials

If a picture is worth a thousand words, a video testimonial must be worth a million. Video testimonials are an effective and engaging approach to demonstrate to new clients the worth of your offering.

They are also very personal. Your client testimonials become more credible and relatable when you give them a face and a voice.

You may, for instance, question your clients, "Would you feel comfortable having a video of your experience with our service? Your story might clarify the advantages of our product. It would be beneficial to us."

10. User-Generated Content Campaigns

Last but not least, user-generated content campaigns are a great way to get a variety of client testimonials. Organising a campaign to inspire people to produce content about their interactions with your good or service is one entertaining and engaging concept.

It might take the form of a social media hashtag campaign, a video challenge, or even a picture competition. This builds a sense of community among your users and encourages interaction in addition to producing client testimonials.

For example, "Share your stories with us and join our #MyExperience campaign." We eagerly await your stories, whether they be in the form of posts, videos, or pictures."


In a nutshell, it is impossible to overestimate the significance of gathering client testimonials and customer testimonials. They are strong weapons in your marketing toolbox, offering dependable, outside validation of your products and services.

Testimonials play a crucial role in building credibility and confidence among prospective clients. They make it simpler for potential clients to see how they may profit from what you have to offer by providing real-world examples of how your products or services have benefited others.

Additionally, testimonials can help you stand out in a crowded industry and greatly improve the reputation of your business. They can raise conversions, enhance your online visibility, and help with SEO.

As a result, it's critical to put into practice efficient techniques for gathering testimonials. In addition to getting insightful input, you'll be opening doors for a more meaningful relationship with your customers. Start using the potential that consumer and client testimonials carry today, and observe how they may transform the way you do business.

Surbhi Jain
Author Surbhi Jain

Yo! I'm Surbhi. I turn everyday stuff into fun stories. When I'm not writing, I'm hunting for hidden treasures, experimenting with odd hobbies, or diving into a book.

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