Micro feedback is a method of collecting feedback in small pieces at specific points in the customer journey. It is an effective way to collect immediate responses from users. Businesses can divide big user journeys into small parts to get accurate and actionable feedback.
It is important to give feedback in the workplace to ensure that the employees are aligned with the company’s goals. It is also important for companies to take feedback from their employees to maintain a supportive and productive work environment.
Feedback helps to learn, grow, and improve. Therefore, it is important to give feedback wherever there is scope to learn and do better.
Not at all! It simply means that we are going to keep the feedback process as short and crisp as possible. Using only quantitative questions would make it easier for customers. But that doesn’t mean you can’t include subjective answers.
With the micro feedback method, you can ask questions for specific points. It may seem difficult, but with feedback management systems like Feedspace, the process becomes easier.
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