Alphasync's Solution For Feedback
Software feedback collection from clients made simple and hassle-free
- Headquarter:
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- Wyoming, USA
- Founder:
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- Todd Alan Rose
- Founded:
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- 2023
- Industry:
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- Marketing Software
Introduction
Alphasync, focused on helping businesses find new customers, introduced a feedback system to gather insights and enhance their platform.
Imagine this. A platform that could help you with multiple initiatives like Google My Business (GMB) and social media management, building landing pages, booking appointments, writing blogs, capturing leads, SEO, and even AI-based web chat services.
Alphasync is exactly that — for businesses. Especially in helping law firms with their marketing and advertising efforts. They are the go-to solution for tailored, industry-specific software and digital solutions. For everything from scaling for growth to integrating sales, marketing, operations, and support teams.
As Alphasync's client base grew, they recognized the need to make improvements to their platform to cater to the diverse needs of their law firm clients. That’s where Feedspace came to the rescue.
Challenges and Needs
With an increasing number of clients adopting the Alphasync platform, they realized the potential they had to collect feedback from them.
- They needed a tool that could be used to collect video testimonials from real clients who would give them usable, actionable feedback.
- They needed to be able to manage all the feedback collected within one tool, adding, deleting, or importing more as needed.
- The tool needed to be user-friendly and easy to learn for anyone using it.
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Primarily, they needed to understand:
- The challenges clients face before using the platform.
- The results they've had from using the platform.
- And any additional features that stand out to the clients.
Solution
Alphasync saw that Feedspace could be used to collect video testimonials from their clients. This could be done through forms that could be customized to prompt reviewers and obtain certain responses.
- Customization: Tailored forms to collect feedback in different formats with different prompts or instructions.
- Remote Access: Allowing clients to record videos and submit testimonials from anywhere.
- Unified Workspace: A single workspace for storing and accessing all the feedback they receive.
- Easy Adaptability: The tool has a clean and simple UI making it easy for anyone and everyone to use it.
Implementation and Impact
Alphasync began using Feedspace to collect feedback, and what's truly commendable is how they incentivized participation by pledging a $100 donation to the American Bar Foundation for every video testimonial received.
- This noble incentive prompted multiple clients to provide them with insights and improvements they could make to their platform.
- They could even use the Wall Of Love as a Wall Of Proof to display the donations they made.
- All the data that was requested and collected remained perfectly safe with Feedspace's top-tier privacy and security features.
- All the feedback they collected helped them improve the overall functionality of the Alphasync platform and better their services.
- In turn, this brought them more clients and business. Word spread that Alphasync was a company that listened to their customers.
Conclusion
Alphasync used Feedspace to set up a feedback process, demonstrating that even in the digital software space, the right tools can make all the difference. Their approach made feedback collection smoother and more effective. How are you optimizing feedback in your business?
