BT's Natural Family Retro Builds Trust with Feedspace

See how BT's Natural Family Retro uses Feedspace to collect feedback, build trust, and grow faster.

BT’s Natural Family Restro
Founded:
  • 2017
Location:
Founder:
  • Bhadreshbhai Thummar
Industry:
  • Food and Beverage

Introduction

BT's Natural Family Retro is not just a restaurant but a next-level experience to be there. It is a family-friendly place to have some delicious and exclusive food with a great and impressive ambiance. The owner of the restaurant believes in engaging with their customers; they believe in building personal connections with their customers and make sure their customers feel valued.

Earlier, they used to personally approach every customer for their feedback, as they knew their customer's words would make them stand out from the market, as customers spark truth about how they feel being there. This would indeed lead to the growth of the customer base as people search for better experiences and as BT's used to put all those manually collected reviews on Instagram. But it started becoming more hectic to ask for testimonials from every customer personally. They were actually in search of some smarter way so that they don’t give up on testimonials.

That’s when they discovered Feedspace.

Challenges Faced

As BTS Natural Retro tops on for its service, delicious food, the ambiance, and vibes, they faced a few challenges:

  • Personally collecting feedback from every customer was time-consuming and difficult to scale.
  • They needed a smarter way to collect and manage testimonials while making the process easier.
  • Not able to display testimonials in a well-structured and appealing way, all that love from their customers.
  • They wanted a structured, automated way to collect and showcase reviews to potential customers.

With a Google rating of 4.7 stars, they knew they had something special; now, they just needed to present the love in a better way online.

Solution

After partnering with Feedspace, BTS Natural Family Retro has completely changed its testimonial collection process. Here’s what changed for them:

  • Created a Feedspace Form: Rather than approaching every customer personally, they just created a customized feedback form that would let their customers leave feedback in any format they wished.
Customized Feedback Form
  • QR Code Stand on Every Table: Each table now has a QR code linking to the Feedspace form, making it easy for customers to share their experiences in text, audio, or video format.
BT’s Natural Family Restro
  • Built a ‘Wall of Love’: After getting a nice number of testimonials, they created a Wall of Love, which is an appealing way to showcase the best reviews digitally.
Built a ‘Wall of Love
  • Integrated Feedspace Wall of Love as Their Website: They made a smart move as they didn’t have a website; they integrated Feedspace’s Wall of Love as their website, so now they have an appealing landing page with all the love they have been getting from their customers in the form of testimonials.
Google Business Profile
  • Enhanced Their Google Business Profile: By attaching the link of Wall of Love to their Google listing, they are strengthening their online credibility and making customer testimonials more visible.

Implementation and Impact

The transformation was seamless, and the impact was immediate:

  • Effortless Review Collection: They more need to ask customers personally for feedback, as customers can share their experience without the owner asking them to.
  • Increased Engagement: With feedback forms on every table in the form of a QR code, people who feel curious scan and leave testimonials.
  • A Stronger Digital Presence: The Wall of Love helped them make their digital presence stronger as they listed it in their Google Business profile.
  • Better Marketing Opportunities: With a structured feedback system in place, BTS Natural Family Retro can now use customer testimonials in social media campaigns, increasing their reach and credibility.
  • Consistently High Ratings: Their 4.7-star Google rating is now backed by an even stronger online presence, which indeed increases the trust among new visitors.

Conclusion

BT's Natural Family Retro is all about having great food, cool ambiance, and top-notch service. As they initially started connecting with their customers personally for feedback, they decided to make that process a bit smarter and easier, so they collaborated with Feedpsace.

Now with Feedspace they’ve not only simplified the feedback collection process but also improved their presence by spreading those all over the internet with just free clicks.

They have a Wall of Love where they proudly showcase the countless happy experiences shared by their guests, ensuring that every potential visitor knows how the experience is going to be at BT's Natural Retro.

For BT's Natural Family Retro, the journey continues, and with Feedspace, they’re just getting started!

So when are you taking that one step ahead to grow your business smartly?

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