De' Villa Restro’s Trust Building with Feedapace

Learn how a well-established restro cafe used Feedspace to show credibility.

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De' Villa Restro collecting customer testimonials using Feedspace to build trust online

Founded:

2020

Headquarters:

San Gujarat, India

Industry:

Restro Lounge & Café

In the city of Surat, De' Villa Restro Lounge was started in 2020 with the goal of providing an open-roof, ambient dining experience for customers. In the last 5 years, the restro lounge has made a name for itself, which is visible through its online reviews. They currently hold 7.8k ratings over Google and 500 more, which are scattered across other platforms.

Customer Google reviews for De' Villa Garden Restro Lounge highlighting ambiance, food quality, and service experience

The place made a name for itself as a perfect spot for folks looking for a premier destination, as it gives them a blend of exquisite cuisine and a great ambience. It's an experience that resonates with both locals and visitors. Also, they host events such as candlelight dinner and private get-together parties, making it welcoming for all folks for different purposes.

The open-air garden setting is what made customers visit more than once, be it for family gatherings, romantic dinners, or corporate events. But, as the digital landscape evolved each day, De' Villa understood the need to utilise their online scattered reviews to fuel their journey towards building a strong brand name locally.

Addressing the Challenge

While De' Villa enjoyed a loyal customer base, positive word-of-mouth, and tons of online reviews, they faced challenges in:

Accumulating Feedback: Customer reviews were scattered across various platforms, which made it difficult for them to consolidate and present them well.
Showing Best Experiences: Without a centralised platform, they weren't able to show the best reviews, which they wanted potential customers to go through.
Improving Online Presence: In an era where online credibility directly influences dining choices, De' Villa needed a strategy to solidify its online perception.
Multiple Review Formats: De' Villa wanted to implement a review collection process in which they could collect not just text, but also video and audio reviews.
Dedicated Landing Page: They wanted to have a landing page from which they could show the best of their reviews in different formats.

The Feedspace Solution

To address these challenges, De' Villa was actively looking for a solution. During a recent outreach activity by the Feedspace team, we came across the restro lounge, and it was clear to us that Feedspace is the perfect fit to address not just one but all of their challenges.

After a quick demo, the decision makers at De' Villa felt the same, that Feedspace is the right solution. They understood that they can now:

Collect Different Formats of Feedback: With Feedspace's customizable all-in-one form, De' Villa can now provide options to customers to submit their review in either text, audio, or video formats.
Gather Reviews Easily: With Feedspace, they can now import all their scattered reviews into a central dashboard in simple steps.
Create a 'Wall of Love': By gathering reviews centrally, De' Villa can now decide the best reviews to showcase over a dedicated page, and also add a CTA inside the page to divert users towards contacting them for an enquiry.
End-to-End Management: Feedspace can help De' Villa to simplify the review management process while ensuring their data stays safe on our cloud server.

Customer testimonials displayed on the Wall of Love at De' Villa Garden Restro Lounge

The Implementation & Impact

With the addition of Feedspace, these are the few pointers that speak about the immediate impact observed by De' Villa Resto Lounge:

Improved Credibility: Potential customers can now go through the best reviews in their Wall of Love, which the restro lounge wanted them to see. Giving De’ Villa better control over what customers see.
Smoother Customer Experience: Customers can now easily provide their reviews over the Feedspace all-in-one form, giving them ease and freedom to submit reviews in a few clicks.
Increased Engagement: Sharing UGC over social media platforms led to higher engagement rates, as users felt valued and recognised.
Operational Efficiency: The centralised system saved time and effort required to manage and display customer feedback, allowing the team to focus on core operations.

Dining Feedback Form – perfect for restaurants, cafes, and lounges collecting guest reviews.

Conclusion

De' Villa Restro Lounge is a well-known place among the locals. They find it perfect, be it for solo dates or a family gathering. This love was showcased by loyal customers through reviews online. But the challenge? It was scattered all over, which made a new potential user go through it all to find the answers they were looking for, to decide on a visit.

With the introduction of Feedspace, the folks at De' Villa were able to solve multiple challenges, which included providing a smoother experience during review collection, gathering all reviews in a few clicks, managing it centrally, and showcasing what they wanted.

If you're a business wanting to collect, gather, manage, and show your reviews correctly. Feedspace is the perfect tool for you.

Start utilising feedback to build trust, sign up to Feedspace now! It's free!

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