Martin's Automated Feedback Process
Martin Ebongue used Feedspace to automate his feedback collection process and their management from one place
- Headquarter:
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- Kerobokan, Bali
- Founders:
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- Martin Ebongue
- Founded:
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- 2016
- Industry:
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- Consultancy
Introduction
Martin Ebongue is an entrepreneur, growth hacker, speaker, and coach. He growth hacked his first business way back in 2013, and he did that by automating his business and reduced 80% of his involvement. Since then Martin built 5 Automated businesses while he took world tour.
Moving forward, Martin saw an opportunity to standardize his technique and help others. That's when, in 2016, Martin launched his proprietary method. An exclusive 90-day program, that helps people automate their work and business management up to 80%. And the best part was it required no technical skills or staffing.
Across the last 8 years, Martin has helped more than 100 Founders and CEOs to get rid of up to 50% of their workload in 6 months.
Challenges & Needs
On a journey like this, credibility and authenticity are key to helping you scale 100x. Being a man of automation, Martin started to seek out a tool that could manage and showcase his feedback, testimonials, and reviews, all with a few clicks.
In a nutshell, he looked for:
- A tool that does the job of collecting feedback in different formats.
- A tool that can gather feedback across various platforms and showcase it through a Wall-of-Love.
- A tool that can help him manage the feedback from one place on a secure cloud server.
And Martin just didn't want to stop there; once feedback gets collected, he also wanted to automate the process of adding their details to his email list.
Solution
It didn't take Martin much time to research and find Feedspace. Knowing automation, Martin knew the value proposition Feedspace offered him, with which he could:
- Collect audio/video/text feedback with a customizable all-in-one form.
- Gather cross-platform feedback and showcase it through a Wall-of-love.
- Manage feedback on a secure cloud server.
Implementation and Impact
With Feedspace, Martin was able to Collect, Gather, Manage, Showcase, and Share his feedback. This led him to:
- Save time by collecting various feedback formats through a single form rather than having to create multiple forms.
- Gather cross-platform feedback easily with a few clicks, this cuts down his manual intervention.
- Showcase his credibility and authenticity to first-time visitors with a Wall-of-love on his website, making trust-building simple.
- Manage his feedback on a secure cloud server, it removed the shortcomings of using local storage.
Now to the interesting part. Martin wanted to store user details in his mailing list when he received feedback. So, he built an automated process for that.
To help him further, we reached out to him and offered a webhook solution.
It let him store user details in his mailing list. It also let him send automated, personalized emails to them.
This gave him 2 use cases:
- Use-Case 1: It allowed him to create a QR code connected to webhook, and he projected that after his workshop for feedback. He told the attendees they'd get access to his secret PDF source in return for their feedback.
Attendees scanned the QR to provide feedback. The feedback triggers webhook. Their details get added to his mailing list and a personalized email was sent to them, along with his secret PDF source.
- Use-Case 2: He used the link of the webhook-connected feedback form and shared it to his attendees. Be it after the current workshop or to the past ones. Allowed him to capture more feedback in-turn for a secret pdf source.
Conclusion
Martin is an executor of "Automate Tech to Do Your Job," and is continually helping people across the globe with his vision. We feel proud to be able to help him on his journey.
We were able to equip him with a superpower tool to Collect, Gather, Manage, Showcase, and Share Feedback from one place.
And also makes it possible for him to automate his feedback collection process by parsing user details to store and send personalized emails to them.
Being able to empower people like Martin is what keeps us driven to impact more businesses and individuals.
As said by one of our users,
"Aahh! So this is my hammer to break any walls in my business, I can't run a business without it (Feedspace) then..."
~ Andrea Marciales (Founder of Marketing for Engineers)
Feedspace isn't just a Testimonial Tool. It is a business's Go-To-Software to run their entire remote business on it.
