Smart Up Academy's Journey Towards Efficiency and Scale

Introduction

The Smart Up Academy was started in 2022 by one dedicated and passionate founder. He started it with the vision to provide spoken English training and also to teach programming languages such as C++, Web designing, Flutter, etc. The training courses were curated such that they provided customers with real-time learning and overall development. The academy quickly gained organic traction through word-of-mouth marketing.

Speaking of 2025, they currently hold 305 reviews across 2 platforms with an average of 4.8 out of 5. Most of the reviews speak about the quality of service, training experience, and value for money. Lately, the academy has also started to offer IELTS and PTS examination training to its customers.

Smart Up Academy is currently going through a phase where it's building a long-term foundation. Currently, the founder himself handles most of the work. Be it training, marketing, assignment evaluation, finances, etc.

While the future of the academy has been shaping slowly and steadily. The founder always had an eye for finding and adapting anything that improved productivity and efficiency. He wanted to build an organisation that was process-driven and efficient.

Challenges and Needs

While most things were handled by the founder. It's safe to say, it was done manually without a process or system in place. From an outside perspective, it looked like there was too much on the plate. Automating a few things would provide the founder with more time to focus on other crucial aspects.

Solution

The Feedspace team regularly conducts physical reachouts, with our aim to find businesses whose lives can be made easy and help them scale. While doing one such marathon of physical reachouts, we came across Smart Up Academy. After a bit of research, we knew Feedspace was a perfect fit for them.

Implementation and Impact

With Feedspace, there were a couple of positive impacts on the business. There were also some soon-to-be-seen impacts. Listing them all down:

• They were now able to provide a better user experience while customers gave reviews. The all-in-form did that job with its multiple review options.
• They were now able to collect and store assignments systematically with a dedicated all-in-one form. This removed the manual way of things.
• They were now able to showcase better credibility and improve their brand perception. This was done with the help of Wall-of-Love which showcased the best of reviews.
• They now had two touchpoints in the form of buttons on their Wall-of-Love page, to direct the traffic for enquiries over WhatsApp.
• Their centralised workstation mitigated manual processes and provided them power to handle end-to-end aspects seamlessly.
• Speaking of future impact, they can now go ahead and create efficient departments for Sales, HR, and Marketing.
• The sales department can share the Wall-of-Love link along with other details with the customers after pitching.
• The HR department can save time and take in more applications for the screening round with a form that contains questions. They can evaluate video answers sent by candidates, helping in faster filtration.
• The marketing team can now seamlessly collect, Import, manage, and showcase all types of reviews from one centralised workplace.

Conclusion

Smart Up Academy was started with the vision to become one of the best in their segment. The quality of service at offer and their customer satisfaction was excellent. They've also showcased proof of concept over Instagram, where there are videos of their students who cracked IELTS and PTS examinations.

When they came across Feedspace, they knew, it could not only help them solve current problems but also the ones from the future. Since signing up, they've been consistently using the tool every day. We've been seeing how their life changed after the tool came into the picture.

Prior, the founder handled most things manually. Now with the introduction of Feedspace, he got the support of an invisible team that made his life easy and allowed him to focus on other crucial aspects of scale.