TxLabz Shifted from Senja to Feedspace

As a dev-first company, which is mainly focused on tech and design engineering, TxLabz understood that its ability to deliver great products needs to be showcased with authentic social proof. Because potential clients, especially people like product leaders or startup founders, wanted validation from authentic past clients, not just self-claimed portfolios or specs.

Samee Hassan, co-founder and COO, led the move to capture client trust more transparently. They initially used Senja to collect feedback and tried to make sure their website contained the required social proof, but a few limitations, as per his personal preference in terms of simplicity, ease of use, and instant support, prompted the team to explore better alternatives than Senja.

• Limited Customisation: The testimonial widget didn’t offer enough design flexibility to fully match their website’s clean, minimal aesthetic.
• No easy way to embed: Customising their wall to look on-brand in their homepage took extra effort, but it still didn’t feel right.
• Organising feedback was a chore: There was no easy way for them to filter testimonials for internal reasons or even display them dynamically.
• Video testimonial collection and its management did not feel smooth in terms of integration, from a client-friendly perspective.
• Publishing a testimonial felt manual each time: After clients submitted feedback, the team had to step in, mostly for every publish, slowing down their momentum.

Considering their brand’s focus on easy and robust user experience and performance, a testimonial system that felt out of sync with their core “way of work” created friction, and this led them to seriously consider an immediate change.

But the question was, how to migrate Senja reviews into Feedspace? With no tech hassle or data loss, that's when we informed them about our feature, where they can just add all of their Senja reviews over to a Wall of Love page, and just add that link into Feedspace, and that's it, all reviews were shifted into their Feedspace in minutes, as it was.

After shifting the reviews into Feedspace, they now knew that most of their challenges were about to get solved. Here's how they looked at Feedspace as a solution:

• They can now add their new Wall of Love right into the homepage, which this time was clean, responsive, and fully on-brand.
• Their feedback collection can now be super simple. Clients could now submit text or video testimonials using a simple form that looked and felt like TxLabz had designed themselves.
• Approvals and publishing would no longer be a chore. New testimonials went live in minutes.
• Internally, the team could now sort testimonials more easily, making it easier to surface the right proof during sales or pitches.

Overall, Feedspace helped TxLabz streamline their testimonial collection and management while aligning it with their brand’s clean, minimalistic aesthetic.

Next, they updated their feedback workflow. After project delivery or any other notable milestones, clients can now be sent a feedback form to leave a review via Feedspace. A form that offers them extreme customisation options.

And of course, the transition from Senja was smooth. All past testimonials were retained without hassle, thanks to our Feedspace instant shift option. No data loss, no downtime.

On the whole, here's their result summarised:

• More consistent and varied feedback after each milestone or project.
• The Wall of Love now shows high-trust proof the moment you scroll through the homepage.
• Sales calls are now often meant to start with, “We saw your testimonials…”
• The team spends less time chasing reviews and more time closing projects
• Feedback collection is now easier as it should’ve been in the first place.

In short, the same high design standard that TxLabz applies to their work now extends to how they showcase the love their clients send back.