How to Add a CNAME Record in Namecheap

Overview

With custom domain setup, you can display your review forms on your own branded domain instead of the default Feedspace link. This allows you to create a more professional and consistent user experience for your visitors.

In this section, you’ll add a custom domain or subdomain (e.g., reviews.yourdomain.com). Using a subdomain helps avoid conflicts with your main domain settings and ensures smooth setup.

Step 1 – Log into Feedspace

Go to Feedspace and log into your Feedspace account.

Step 2 – Navigate to Custom Domain Settings

From the left sidebar, click on “Custom Domain” within the Account Settings section to begin the setup process.

Step 3 – Enter Your Domain

• In the Custom Domain field, type the subdomain you want (e.g., reviews.yourdomain.com).
• You can also upload a favicon for the domain – make sure the file size is under 5 MB.

Step 4 – Log in to Namecheap

• Go to Namecheap.com and log in with your account credentials.
• From your dashboard, click on Domain List in the left sidebar.
• Find the domain you want to edit and click Manage.

Step 5 – Go to Advanced DNS

• On the domain management page, click the Advanced DNS tab at the top.
• This will display the current DNS records associated with your domain.

Step 6 – Add a New CNAME Record

• Scroll down to the Host Records section.
• Click Add New Record.
• From the Type dropdown, select CNAME Record.

Step 7 – Fill in the Record Details

• Host: The subdomain prefix you want to use (e.g., reviews, app)
• Value: The target hostname you want it to point to (e.g. app.feedspace.io)
• TTL: Time to Live. Leave it as Automatic unless you need a custom value.

⚠️ Proxy / CDN layer: If your domain also uses proxy/CDN service, make sure the CNAME is set to DNS only / unproxied. If proxy is enabled, your custom domain may not work properly because the target (app.feedspace.io) will be hidden.

Step 8 – Save the Record

• After entering the details, click the ✓ Save Changes icon on the right side.
• The new CNAME record will appear in the Host Records list.

Step 9 – Verify Your Domain

• Return to Feedspace and click Verify Domain.
• Once verified, the domain will be activated and labeled as Activated in the Custom Domain settings.

Step 10 – Verify & Test

• After saving, the new record will appear in the DNS records list.
• Wait for DNS propagation (usually within a few minutes to several hours, sometimes up to 24-48 hours).
• Use tools like dig, nslookup, or an online DNS checker to confirm your subdomain is resolving correctly.