Your customer testimonials are already doing their job. They’re on your homepage, product pages, and landing pages, helping visitors understand why people choose your business.
But what happens to those reviews when you switch testimonial platforms?
If you’re currently using Trust (UseTrust.io), you’ll need to think about more than moving your testimonial data. You’ll also need to replace the Trust widgets displaying those reviews on your website.
The good news is that you can change testimonial platforms without asking customers to submit their reviews all over again.
Here’s what you need to know about keeping your existing reviews, replacing UseTrust testimonial widgets, and continuing to showcase customer feedback with Feedspace.
What Happens to Your UseTrust Testimonial Widgets When You Switch Platforms?
Trust (UseTrust.io) allows businesses to display customer reviews using embedded testimonial widgets, video testimonials, and Wall of Love pages.
These website elements depend on Trust’s software and embed code.
If you’re switching from Trust to another testimonial platform, importing your reviews alone won’t automatically replace the widgets already installed on your website.
There are two separate things to handle:
- Move your existing testimonials: Transfer your customer reviews and supported video testimonials to your new platform.
- Replace your existing widgets: Update the embedded testimonial displays on your website so they use your new platform.
Trust has announced that its service will close on December 31, 2026. Businesses still using Trust widgets should plan to replace them before the service becomes unavailable.
Can You Keep Your Existing Trust Reviews and Video Testimonials?
Yes. Switching testimonial software doesn’t necessarily mean losing the reviews you’ve collected.
If you’re looking for a UseTrust alternative, choose a platform that supports importing existing customer testimonials rather than requiring you to create everything again.
Feedspace supports migrating Trust testimonials through two methods:
- Website URL import: Import customer reviews from an existing Trust widget embedded on your website.
- CSV import: Export testimonials from your Trust account and upload the CSV file through Feedspace’s Import section.
This lets you bring supported customer reviews into Feedspace without manually recreating each testimonial.
For video testimonials, review the imported media after migration to confirm that the videos play correctly and remain accessible.
How to Replace UseTrust Widgets with Feedspace Testimonial Widgets
After your Trust testimonials have been imported into Feedspace, you can replace your existing website testimonial widgets.
Feedspace offers different ways to display customer reviews, so you can choose a format that suits each page.
Testimonial carousels
Display multiple customer reviews in a compact, rotating layout. Testimonial carousels work well on homepages, product pages, and landing pages where space is limited.
Wall of Love pages
Bring multiple customer testimonials together in one place. A Wall of Love gives visitors a dedicated space to explore real customer experiences.
Review grids and cards
Showcase text reviews, customer ratings, and testimonials in an organized layout that fits your website.
Video testimonial displays
Feature customer video testimonials so potential buyers can hear directly from people who’ve used your product or service.
Once you’ve selected your preferred Feedspace widget, copy its embed code and replace the previous Trust widget on your website.
You can then preview the updated page to make sure your customer reviews display correctly.
What Should You Check Before Removing Your Trust Widgets?
Before replacing your UseTrust testimonial widgets, check that your existing social proof has transferred successfully.
1. Review completeness
Compare your imported reviews with the original Trust testimonials to make sure important customer feedback hasn’t been missed.
2. Video playback
Open imported video testimonials and confirm that they play properly. Make sure the videos will remain accessible after Trust closes.
3. Reviewer details
Check that available customer names, ratings, testimonial text, and other supported details appear correctly.
4. Website display
Preview your new testimonial widgets on desktop and mobile devices. Make sure the layouts fit your website and the reviews remain easy to read.
5. Existing widget placement
Identify every page currently using a Trust widget, including your homepage, landing pages, product pages, and testimonial pages.
Updating each placement helps ensure visitors continue seeing your customer reviews after the switch.
Why Choose Feedspace for Your Website Testimonials?
Replacing your Trust widgets is a necessary part of switching platforms. But your new testimonial software should also help you manage and use customer feedback going forward.
Feedspace brings testimonial collection, review imports, management, and website display into one platform.
With Feedspace, you can:
- Collect text, audio, and video testimonials through shareable customer review forms.
- Import reviews from 160+ platforms, bringing feedback from multiple sources into one workspace.
- Create customizable testimonial widgets for different pages of your website.
- Build a Wall of Love to showcase customer experiences together.
- Manage existing and new reviews without switching between multiple testimonial tools.
- Reuse testimonials in marketing content to help customer feedback reach more people.
Whether you’re replacing UseTrust testimonial widgets or looking for a broader customer review management platform, Feedspace helps you keep your existing reviews visible while continuing to collect new ones.
Can You Continue Displaying Your Reviews After UseTrust Closes?
Yes, provided your testimonials have been successfully migrated and your website uses replacement widgets that no longer depend on Trust.
Once your reviews are available in Feedspace, you can create new testimonial widgets and embed them on your website.
This allows businesses moving away from Trust (UseTrust.io) to continue displaying customer testimonials through Feedspace rather than relying on their previous Trust embeds.
It’s worth completing the migration and checking your replacement widgets before December 31, 2026.
Your Testimonials Shouldn’t Disappear When You Change Software
Your customers have already shared their experiences. Those reviews shouldn’t need to be collected again simply because you’re switching testimonial platforms.
If you’re replacing UseTrust widgets, Feedspace gives you a way to bring supported existing testimonials into a new workspace and continue showcasing them across your website.
Move your existing reviews. Replace your testimonial widgets. Keep collecting customer feedback.
