How Do I Automate WhatsApp Notifications with n8n?

Overview

Feedspace integrates with WhatsApp through n8n using webhooks. When a new testimonial arrives, Feedspace sends the data to your n8n workflow, which then sends a WhatsApp message via a WhatsApp Business API provider such as Twilio.

Note: Automation through webhooks is available only on Professional and Business Plans in Feedspace. WhatsApp notifications also require access to the WhatsApp Business API via a provider such as Twilio or 360dialog.

Step 1: Create a Workflow in n8n

1. Log in to your n8n instance and click + New Workflow.
2. Give your workflow a name, e.g., Feedspace to WhatsApp Notifications.

Step 2: Add a Webhook Trigger Node

1. Click Add first step, search for Webhook, and select the Webhook trigger node.
2. Set HTTP Method to POST and copy the Webhook URL.
3. Click Listen for test event.

Step 3: Register the Webhook in Feedspace

1. In Feedspace, go to Automation → Webhooks tab.
2. Click Add Webhook, paste your n8n URL, and select the New Testimonial event.
3. Click Save.

Step 4: Add a Twilio Node for WhatsApp

1. In n8n, click + after the Webhook node.
2. Search for Twilio and select it.
3. Choose Send SMS/WhatsApp Message as the operation.
4. Click Create new credential and enter your Twilio Account SID and Auth Token.
5. Set the To field to your WhatsApp recipient number using the format whatsapp:+14155238886.
6. Set the From field to your Twilio WhatsApp-enabled number in the same format.
7. Compose the Message using dynamic fields. For example:
   • New testimonial from {{ $json.reviewer_name }}: {{ $json.star_rating }} stars. View: {{ $json.testimonial_url }}

Step 5: Test and Activate the Workflow

Submit a test testimonial in Feedspace. Confirm the WhatsApp message is delivered. Once confirmed, click Activate. Every new Feedspace testimonial will now automatically send a WhatsApp notification.

Why Set This Up?

• Alerts in a familiar app: Receive testimonial notifications in WhatsApp, the messaging app your team already uses every day.
• Stay updated on the go: Get notified on your phone the moment a new testimonial arrives, without opening Feedspace.
• Reach mobile-first team members: Ideal for teams who prefer WhatsApp over email or desktop notification tools.
• Instant delivery: No polling or manual refresh, messages arrive as soon as Feedspace registers the new testimonial.
• Zero ongoing effort: Once the workflow is active, it runs around the clock with no maintenance required.