What is the Difference Between Collecting Reviews with a Form and Importing Reviews in Feedspace?

Overview

Great question! Feedspace gives you two powerful ways to build your review library, and understanding how each one works will help you get the most out of the platform. This article explains the difference between collecting reviews with a form and importing reviews from other platforms, and shows you how to use both together for the best results.

Two Ways to Build Your Review Library in Feedspace

Feedspace supports two distinct methods for bringing reviews into your account: collecting fresh reviews through a review form, and importing reviews that already exist on other platforms. Both methods add reviews to your Feedspace account, where they can be displayed in widgets and Wall of Love pages.

Collecting Reviews with a Form

When you create a review form in Feedspace, you get a unique shareable link that you can send directly to your customers. The customer clicks the link, fills in the form with their name, rating, and testimonial text, and submits it. That review lands immediately in your Feedspace account as a fresh, original testimonial.

Review forms are the best way to collect new testimonials that exist nowhere else. Because the customer is writing directly for you, the content is original, personal, and specific to their experience with your product or service. You can customise the form with your branding, choose which fields to include, and share the link anywhere: in an email, on your website, or in a post-purchase message.

Importing Reviews from Other Platforms

If your customers have already left reviews for you on Google, Trustpilot, Capterra, or other public review platforms, you do not need to ask them to write those reviews again. The import feature lets you bring those existing reviews into Feedspace so they sit alongside your form submissions in one central place.

Once imported, those reviews become part of your Feedspace library and can be displayed in your widgets and on your Wall of Love page, just like reviews collected through a form. This means visitors to your site see a complete picture of your reputation, drawing from every platform where your customers have praised you.

Using Both Together for Best Results

The most effective approach is to use both features at the same time. Start by importing your existing reviews from Google, Trustpilot, Capterra, or any other platform where you already have a presence. This instantly fills your Feedspace library with social proof you have already earned. Then set up a review form and start sending it to new customers so your collection keeps growing over time.

Together, imported reviews and form reviews give you a rich, diverse library of testimonials that represents your full track record, and your Wall of Love and widgets will reflect that from day one.

What You Can Do Next

• Create your first review form in Feedspace and share the link with your customers to start collecting fresh testimonials.
• Import your existing reviews from Google, Trustpilot, Capterra, or another supported platform to instantly populate your Feedspace library.
• Add your reviews to a Wall of Love page or embed a widget on your website so visitors see your complete social proof in one place.
• Send your review form link in a post-purchase email or message to keep new testimonials coming in automatically over time.