Why Were Only Some of My Reviews Imported in Feedspace?

Overview

When you import reviews from a third-party platform into Feedspace, you might find that fewer reviews arrive than you expected. For example, you have 160 reviews on a platform but only 81 appear after the import. There are two main reasons this happens, and they have different fixes.

Reason 1: Your plan has a selection limit

Each Feedspace plan allows you to select and import up to a certain number of reviews. When you reach that limit during an import, Feedspace stops adding reviews and shows a message: “Your plan allows importing up to X reviews. Please upgrade to import unlimited reviews.”

If you saw that message during the import, or if the number of imported reviews matches your plan’s limit exactly, this is the reason. The fix is to upgrade to a higher plan that allows more imports.

To check your current plan and its limits, click the circular avatar button at the top-right of the header, then open Subscription. You can compare plans and upgrade from there.

Reason 2: The platform itself limits what it exposes

Some review platforms only make a subset of reviews accessible through their public pages or APIs. Feedspace imports what the platform exposes; it can’t access reviews the platform keeps private or paginated behind a login.

This is common on platforms like Fresha, where the publicly visible review count may be larger than what’s accessible through an import. If your plan’s selection limit is higher than the number of reviews that arrived, the shortfall is almost certainly platform-side.

There isn’t a workaround for this from within Feedspace. You can try importing again if new reviews have appeared, or manually add the missing reviews by adding them directly in your Feedspace review list.

How to tell which reason applies to you

• If Feedspace showed a “plan limit reached” message during the import, it’s Reason 1.
• If the import preview itself showed fewer reviews than you have on the platform (before you selected any), it’s Reason 2.
• If the preview showed the right number but fewer arrived after importing, try the import again. An intermittent connection issue can occasionally cut an import short. If the same number arrives again, it’s likely Reason 2.

If your imported reviews are not showing at all

This is different from importing fewer reviews than expected. Sometimes the import succeeds but the reviews do not appear in Feedbox right away. Give it a moment, then refresh the Feedbox page, since a large import can take a short time to finish processing.

If they still do not appear, check whether an active filter is hiding them. A filter on sentiment, label, or source can narrow the list so imported reviews fall outside what is shown. When a filter hides everything, Feedbox shows a “No reviews found” state with a Reset Filters button, click it to clear all filters and reload the full list. If you use auto-sync, remember that new reviews arrive on a schedule rather than instantly, so a freshly published review may not be in this batch yet.

If the reviews are still missing after refreshing and clearing filters, email support@feedspace.io with the source platform you imported from and we will look into it.

What’s next

After resolving the cause, you can run the import again by clicking Import in the left sidebar. Feedspace skips reviews already in your account, so re-importing won’t create duplicates. Once your reviews are in, add them to a widget or Wall of Love page to start displaying them on your site.

Common questions

Can I import the rest of my reviews after upgrading?

Yes. After upgrading your plan, go back to the import flow for that platform and run the import again. You’ll see the full set of reviews available and can select the ones that weren’t imported the first time.

Will importing again create duplicate reviews?

Feedspace checks for duplicates during import and skips reviews that are already in your account. Running an import a second time for the same platform is safe.

My import finished but I cannot see the reviews in Feedbox, where are they?

Refresh the Feedbox page first, since a large import can take a moment to finish processing. If the list still looks empty or short, clear any active sentiment, label, or source filter using Reset Filters. If the reviews are still missing after that, email support@feedspace.io with the source platform.