How to Automate Slack Notifications with Zapier Integration

Overview

Feedspace integrates with Slack through Zapier, enabling you to send automated notifications directly to your Slack channels whenever a new testimonial is received. This ensures your team is instantly updated without manually checking Feedspace.

Note: Automation through Zapier is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1 – Connect Feedspace to Zapier

1. Log in to your Zapier account and create a new Zap.
2. Select Feedspace as the trigger app.
3. Choose New Testimonial as the trigger event.
4. You’ll be prompted to allow Zapier to access your Feedspace account.
   • Enter your Feedspace API Key (available in your workspace under Automation).
5. Test the connection to ensure Zapier can successfully fetch testimonials.

Step 2 – Add a Filter

1. Insert a Filter by Zapier step.
2. Set the condition:
   • Testimonial Type → (Text) Exactly Matches → Video
3. This ensures only video testimonials will proceed to the next step.

Step 3 – Connect Slack

1. Add an Action Step and select Slack as the app.
2. Choose Send Channel Message as the action event.
3. Click Select → Add Account and authorize Zapier to post messages in your Slack workspace.

Step 4 – Configure Slack Message

1. Pick the Slack channel where notifications should be sent.
2. Customize the message text, for example:
   • “A new Video Testimonial was just submitted in Feedspace! View it here: {{Testimonial URL}}”
3. Test this step to confirm the Slack message is delivered correctly.

Step 5 – Turn On the Zap

After successful testing, turn on your Zap. From now on, every new video testimonial in Feedspace will instantly notify your chosen Slack channel.

With this setup, your team can stay aligned and quickly respond to customer feedback in real time.