How to Automate WhatsApp Notifications with Zapier Integration

Overview

Feedspace integrates with WhatsApp Notifications through Zapier, allowing you to send automated WhatsApp messages whenever a new testimonial is received. This ensures instant updates are delivered straight to your phone, keeping you and your team responsive to customer feedback.

Note: Automation through Zapier is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1 – Connect Feedspace to Zapier

1. Log in to your Zapier account and create a new Zap.
2. Select Feedspace as the trigger app.
3. Choose New Testimonial as the trigger event.
4. You’ll be prompted to allow Zapier to access your Feedspace account.
   • Enter your Feedspace API Key (available in your workspace under Automation).
5. Test the connection to ensure Zapier can successfully fetch testimonials.

Step 2 – Connect WhatsApp Notifications

1. Add an Action Step and choose WhatsApp Notifications as the app.
2. Select Send Message as the action event.
3. Click Connect Account.
4. Enter your WhatsApp number (e.g., +19393939393).
5. You’ll receive an OTP code on WhatsApp. Enter the OTP in Zapier to verify your number.
6. Once verified, Zapier will connect your WhatsApp account.

Step 3 – Configure WhatsApp Message

1. Select a Message Template to use (e.g., New Message).
   • Example preview: “New message from [Name]. Reply now at: [Link to reply].”
2. Map Feedspace fields into the message:
   • Name → {{Reviewer Name}}
   • Link to reply → {{Review Public URL}}
3. Test the step to confirm the WhatsApp message is sent correctly.

Step 4 – Turn On Your Zap

After testing, publish and turn on your Zap. Now, every time a testimonial is submitted in Feedspace, an automated WhatsApp message will be delivered to your configured number.

With this automation, you can instantly receive testimonial updates on WhatsApp, making it easy to review and respond without logging into Feedspace.