How to Add a CNAME Record in SiteGround

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Last updated on September 30, 2025

Overview

With custom domain setup, you can display your review forms on your own branded domain instead of the default Feedspace link. This allows you to create a more professional and consistent user experience for your visitors.

In this section, you’ll add a custom domain or subdomain (e.g., reviews.yourdomain.com). Using a subdomain helps avoid conflicts with your main domain settings and ensures smooth setup.

Step 1 – Log into Feedspace

Go to Feedspace and log into your Feedspace account.

Step 2 – Navigate to Custom Domain Settings

From the left sidebar, click on “Custom Domain” within the Account Settings section to begin the setup process.

Step 3 – Enter Your Domain

In the Custom Domain field, type the subdomain you want (e.g., reviews.yourdomain.com).
You can also upload a favicon for the domain – make sure the file size is under 5 MB.

Step 4 – Log in to your SiteGround

Log into SiteGround.
In the Websites list (or Dashboard), find your domain.
Click Site Tools for that domain.
In Site Tools, from the left menu, go to Domain → DNS Zone Editor to manage DNS records.

Step 5 – Choose “Create New Record” → CNAME

Inside the DNS Zone Editor interface:

Find the section labeled Create New Record and Click the CNAME tab.
Name: The subdomain prefix you want to use (e.g., reviews, app)
TTL: Cache Duration Setting. Leave it as default unless you need a custom value.
Resolves to: The target hostname app.feedspace.io to point

⚠️ Proxy / CDN layer: If your domain also uses proxy/CDN service, make sure the CNAME is set to DNS only / unproxied. If proxy is enabled, your custom domain may not work properly because the target (app.feedspace.io) will be hidden.

Step 6 – Save the Record

Once you’ve entered the details, click Create (or Save Record) to apply the changes.

Step 7 – Verify Your Domain

Return to Feedspace and click Verify Domain.
Once verified, the domain will be activated and labeled as Activated in the Custom Domain settings.

Step 8 – Verify & Test

After saving, the new record will appear in the DNS records list.
Wait for DNS propagation (usually within a few minutes to several hours, sometimes up to 24-48 hours).
Use tools like dig, nslookup, or an online DNS checker to confirm your subdomain is resolving correctly.

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