How Do I Contact Feedspace Support?

Overview

The fastest way to get help with Feedspace is through the in-app chat widget. The support team is available directly inside your dashboard and typically replies within 36 minutes.

How to Start a Chat with Feedspace Support

1. Log in to your Feedspace dashboard.
2. Look for the blue message icon in the bottom right corner of any page.
3. Click the icon to open the chat window.
4. Type your question in the Compose your message box.
5. Press Send. A support team member will respond, usually within 36 minutes.

What to Include in Your Message

Including the right details upfront helps the support team resolve your issue faster. Before sending your message, try to have the following ready:

• Your workspace URL: This identifies your account and lets the team look up your settings immediately.
• Steps to reproduce the issue: Describe exactly what you did before the problem occurred, so the team can replicate it.
• Screenshots or screen recordings: A visual of the error or unexpected behaviour speeds up diagnosis significantly.
• Browser and device: If the issue appears on a specific browser or device, mention it.

What Kinds of Questions Support Can Help With

The in-app chat is the best channel for:

• Billing and subscription questions: Plan upgrades, invoices, charge queries, or cancellation requests.
• Technical bugs: Features not loading, errors on screen, or broken integrations.
• Setup and configuration help: Getting your forms, widgets, or automations working the way you need.
• Account issues: Login problems, workspace access, or team member permission errors.

For non-urgent requests such as product feedback or feature suggestions, use the dedicated options inside the app rather than the support chat. This helps route your input to the right team.

Support Availability

The Feedspace support team monitors the in-app chat during business hours. The typical first response time is within 36 minutes. For messages sent outside business hours, a team member will follow up as soon as they are back online.

Common Questions

I cannot see the blue chat icon

Make sure you are logged in to your Feedspace dashboard. The chat widget only appears when you are inside the app. If a browser extension is blocking scripts, try disabling it temporarily or switching to a different browser.

Is there an email address I can contact instead?

The in-app chat is the recommended and fastest contact method. If you cannot access the chat for any reason, you can email the team at support@feedspace.io.

Can I send feedback or a feature request through the chat?

You can, but dedicated feedback and feature request options inside the app get your input to the right team more efficiently. Reserve the chat for questions and issues that need a direct response from support.