When you paste a Feedspace embed code into a page and the widget doesn’t appear, it almost always comes down to one of a few causes: a script being blocked, a security policy on the host site, a browser cache showing an old page, or the widget having no reviews selected to display. Each cause has a clear fix. Work through the checks below in order.
A Feedspace embed has two parts: a <div class="feedspace-embed"> element and a <script> tag. If either part is missing, the widget will not render. Click Widgets in the left sidebar, then click the code (embed) icon on your widget card to open the editor on the Share tab. On the HTML/WordPress tab, click Copy code to copy the embed code fresh. Paste it in full into your website’s HTML or custom code block.
If the browser console shows a 404 on the embed script, you are most likely using an old or partially copied snippet. Click Copy code again to copy a fresh, complete embed, remove the previous snippet from your page, and paste the new one in full to replace it.
Ad blockers, privacy tools, and uBlock Origin can block the Feedspace embed script (embed.min.js) before it runs. Test by opening the page in a private/incognito window with extensions disabled. If the widget shows up there, a browser extension on your main browser is blocking the script.
To check on the live site for all visitors, open your browser’s developer console (F12 on Windows, Command+Option+J on Mac) and look for a blocked request or an error referencing feedspace or embed.min.js.
Some websites have a Content Security Policy (CSP) header that restricts which external scripts are allowed to run. If your site has a strict CSP, the Feedspace script may be silently blocked. The browser console will show a CSP violation error in this case.
To fix it, add js.feedspace.io to the allowed script sources in your CSP configuration. If you’re not managing the server headers yourself, contact your hosting provider or developer with that domain.
If your website uses a caching plugin (common on WordPress) or a CDN, visitors might be seeing a cached version of the page that was generated before you added the embed code. Clear the cache in your caching plugin or CDN dashboard and reload the page.
On your own browser, do a hard refresh: Ctrl+Shift+R on Windows or Command+Shift+R on Mac.
A widget with no reviews selected will render a blank area on your page, which looks the same as a widget that didn’t load. Click Widgets in the left sidebar, then click the pencil icon on your widget to open the editor. Go to the Select Reviews tab and confirm at least one review has its checkbox ticked. If the list is empty, add reviews to your workspace first and then select them.
Some website builders (certain drag-and-drop tools, email editors, or CMS platforms) strip or sandbox external scripts. If the widget loads on a plain HTML test page but not in your builder, the builder itself is blocking the script. In that case, open the widget editor on the Share tab, switch to the iFrames framework tab, and click Copy Link to embed the widget through an iframe instead. If it still does not appear, contact support.
If the widget loads but doesn’t show all the reviews you expect, see Why Are Some Reviews Not Appearing in My Widget? for the follow-on troubleshooting steps.
A blank space usually means the script loaded but found no reviews to display, or the widget container rendered with zero height because there is no content. Go through Check 5 above to confirm reviews are selected.
This is almost always a caching issue. The preview bypasses the cache; the published page serves the cached version. Clear your site’s cache after adding the embed code, then publish again.
Yes. A Wall of Love embed loads a script the same way a widget does, so the same checks apply. Click Pages in the left sidebar, then click the code (embed) icon on your page card to open the editor on the Share tab. Under Add Page to Website, select the framework tab that matches your site and click Copy Code for a fresh, complete embed. Replace the old snippet on your page in full, then clear your site’s cache and reload.
Try a hard refresh of the Feedspace dashboard (Ctrl+Shift+R on Windows, Command+Shift+R on Mac), then go back to the Share tab and try again. If the issue persists, contact support@feedspace.io.
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