Why Is My Feedspace Widget Not Showing After Embedding?

Overview

When you paste a Feedspace embed code into a page and the widget doesn’t appear, it almost always comes down to one of a few causes: a script being blocked, a security policy on the host site, a browser cache showing an old page, or the widget having no reviews selected to display. Each cause has a clear fix. Work through the checks below in order.

Check 1: Confirm the embed code is complete

A Feedspace embed has two parts: a <div class="feedspace-embed"> element and a <script> tag. If either part is missing, the widget will not render. Go back to your widget in Feedspace, open the Share tab, and click Copy code to copy the embed code fresh. Paste it in full into your website’s HTML or custom code block.

Check 2: Look for a script blocker or browser extension

Ad blockers, privacy tools, and uBlock Origin can block the Feedspace embed script (embed.min.js) before it runs. Test by opening the page in a private/incognito window with extensions disabled. If the widget shows up there, a browser extension on your main browser is blocking the script.

To check on the live site for all visitors, open your browser’s developer console (F12 on Windows, Command+Option+J on Mac) and look for a blocked request or an error referencing feedspace or embed.min.js.

Check 3: Check the site’s Content Security Policy

Some websites have a Content Security Policy (CSP) header that restricts which external scripts are allowed to run. If your site has a strict CSP, the Feedspace script may be silently blocked. The browser console will show a CSP violation error in this case.

To fix it, add js.feedspace.io to the allowed script sources in your CSP configuration. If you’re not managing the server headers yourself, contact your hosting provider or developer with that domain.

Check 4: Clear the page cache

If your website uses a caching plugin (common on WordPress) or a CDN, visitors might be seeing a cached version of the page that was generated before you added the embed code. Clear the cache in your caching plugin or CDN dashboard and reload the page.

On your own browser, do a hard refresh: Ctrl+Shift+R on Windows or Command+Shift+R on Mac.

Check 5: Confirm the widget has reviews selected

A widget with no reviews selected will render a blank area on your page, which looks the same as a widget that didn’t load. Click Widgets in the left sidebar, then click the pencil icon on your widget to open the editor. Go to the Select Review tab and confirm at least one review has its checkbox ticked. If the list is empty, add reviews to your workspace first and then select them.

Check 6: Test on a plain HTML page

Some website builders (certain drag-and-drop tools, email editors, or CMS platforms) strip or sandbox external scripts. If the widget loads on a plain HTML test page but not in your builder, the builder itself is blocking the script. In that case, use an iframe embed instead if your widget editor provides one, or contact support.

What’s next

If the widget loads but doesn’t show all the reviews you expect, see Why Are Some Reviews Not Appearing in My Widget? for the follow-on troubleshooting steps.

Common questions

Why does the embed code only show a blank space with no error?

A blank space usually means the script loaded but found no reviews to display, or the widget container rendered with zero height because there is no content. Go through Check 5 above to confirm reviews are selected.

Why does the widget show in preview but not on the published page?

This is almost always a caching issue. The preview bypasses the cache; the published page serves the cached version. Clear your site’s cache after adding the embed code, then publish again.

What do I do if the copy code button isn’t working?

Try a hard refresh of the Feedspace dashboard (Ctrl+Shift+R on Windows, Command+Shift+R on Mac), then go back to the Share tab and try again. If the issue persists, contact support@feedspace.io.