Video upload issues on a Feedspace review form are almost always caused by one of a small number of common factors, and each one has a straightforward fix. Whether the upload is stopping partway through, the button is unresponsive, or the recorded clip is not being accepted, you are in the right place. This article walks you through every likely cause and shows you exactly what to do to get things working.
Work through each section below in order. Most reviewers find the fix in the first two steps.
Every Feedspace review form can have a maximum video duration set by the form owner. If the clip you are trying to upload is longer than that limit, the form will reject it. You can usually see the allowed duration displayed on the form itself before you start recording.
To resolve this, trim your video to fit within the limit before uploading, or re-record a shorter clip. If you are using a mobile device, the in-browser recorder built into the form is the most reliable option because it stops automatically at the duration limit and removes any guesswork.
Video files are large, and an unstable connection can cause the upload to time out or stall before it completes. If you notice the progress bar stopping or the page showing an error after a long wait, a weak connection is likely the reason.
Switch to a stronger Wi-Fi network or a wired connection if possible, then try the upload again. Avoid uploading over a mobile data connection in an area with poor signal. Once you are on a stable connection, the upload should complete without interruption.
The in-browser video recorder relies on your browser supporting camera and microphone access via modern web standards. Older browsers or some privacy-focused browsers may not support these features fully, which prevents recording from starting at all.
For the best experience, use the latest version of Google Chrome or Mozilla Firefox. Both browsers have full support for the web recording APIs that Feedspace uses. If you are already on a supported browser, make sure it is up to date.
Even on a fully supported browser, the recorder cannot start if camera or microphone permissions have been blocked for the site. This often happens when a reviewer clicks “Block” on the browser permission prompt the first time the recorder loads.
To allow permissions in Chrome, click the padlock icon to the left of the address bar, find the Camera and Microphone entries, and set both to “Allow.” In Firefox, click the shield or padlock icon and look for the Permissions section. Once permissions are granted, reload the page and try the recorder again. It should start immediately.
If you are filling out the form on a smartphone or tablet, recording directly in the browser tends to be more reliable than uploading a file from your device’s gallery. The in-browser recorder is optimised for the form and handles compression and format automatically, which reduces the chance of compatibility issues during upload.
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