You can change a review’s star rating from the Edit Review panel in Feedbox. The rating editor shows the review on its own scale, so a 10-star review from Booking.com opens with 10 stars to pick from, and a 5-star review from your form shows 5 stars.
Correcting a star rating is helpful when an imported review came in with the wrong rating, or when you want to adjust a manually added review to match what the customer actually said. The change saves to your Feedbox and updates anywhere the review is shown in your widgets or Wall of Love.
Log in to your Feedspace dashboard and click Feedbox in the left sidebar.
Find the review you want to update in the review list.
Click the three-dot menu on the review card and choose Edit Review. You can also open the review first and choose Edit Review from the dropdown in the detail panel.
The Edit Review panel slides in from the right. The rating field sits at the top, labelled Star rating with the scale in brackets, for example (1 lowest, 5 highest).
Click the stars to set your new rating. The number of stars shown matches the review’s original scale.
Click Save Changes at the bottom of the panel. It stays greyed out until you actually change something, so it only becomes clickable once you have picked a different rating.
After saving, the review’s updated rating appears in Feedbox and everywhere the review is displayed on your widgets or Wall of Love. You can filter reviews by star rating to quickly find all your 5-star reviews or any other rating range.
Yes. Reviews imported from platforms like Google, Trustpilot, Product Hunt, and others can all have their star ratings edited in Feedbox. The rating you set in Feedspace does not change the rating on the original platform.
The editor always uses the review’s own scale rather than converting it. Most reviews, including the ones from your own forms and from Google, are out of 5. A number of travel and software platforms are out of 10, among them Booking.com, Agoda, Trip.com, VRBO, IMDb, Capterra and TrustRadius, so those open with 10 stars to pick from. A few reviews are out of 4. Whatever the scale, the bracket in the field label tells you what it is, and the value saves on that same scale, so a 9 out of 10 stays a 9.
Reviews that only have a thumbs up or thumbs down rating, such as those from some social platforms, do not show a star rating editor. Those reviews keep their thumbs rating and cannot be changed to stars.
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