The end of a project is the single best moment to ask for a testimonial. The work is done, the client has seen the results, and goodwill is at its highest. This guide shows you exactly how to structure that request using Feedspace so you get a specific, useful testimonial, not a vague one-liner.
Most freelancers and agencies get weak testimonials because they ask too broadly: “Would you leave us a review?” A Feedspace form changes this by giving the client a structured experience with specific prompts, resulting in testimonials that mention real results, not just “great to work with.”
Include the Feedspace form link in the same email or message where you deliver the final work. Frame it naturally: “I’d love to capture your experience working together while it’s fresh, it takes about two minutes. [Link]”. Clients are most open to giving feedback when they have just received the finished product.
Open the form editor, go to the User Details tab and use Add Custom Field to ask two or three specific things before you send it:
Clients who answer these questions naturally produce a before-and-after story that is far more compelling than a generic rating.
Enable video recording on the form. Many clients who would not write a long paragraph will happily talk for sixty seconds on camera. Make video the first option shown and text a secondary fallback so every client finds a format they are comfortable with.
If the client has not submitted after five to seven days, send a single personal follow-up: “Just checking in, I wanted to make sure the review link worked for you. [Link]”. Keep it friendly and low-pressure. Most clients who intend to submit simply forgot.
Once the review arrives in your Feedspace workspace, approve it and use it: add it to your portfolio site, share it on LinkedIn, or embed it on a service page. A testimonial that mentions a specific result (“increased our website traffic by 40% in two months”) is worth far more than a generic quote.
Only send the review form to clients where the project ended well and the client expressed satisfaction. Sending to a dissatisfied client is unlikely to yield a useful testimonial and risks a negative response.
Chasing every client by hand gets old fast. Once the form works, set the reminder to go out on its own: see how to add customers to your form automation.
Ask again with one specific question rather than a general one. A field asking what changed after the project gets a concrete answer where “any feedback?” gets “great to work with”.
Yes. One form collects from everyone, and each submission arrives in Feedbox tagged with whoever filled it in, so there is no need to build a form per project.
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