How Do I Send Automated Emails to Reviewers in Feedspace?

A confirmation email after submission makes reviewers feel valued and reinforces their positive experience with your brand. Feedspace can send this automatically every time someone submits a testimonial through your form, with no manual follow-up required on your end.

What You Can Do

• Make every reviewer feel valued with a professional confirmation the moment they submit
• Reinforce a positive impression of your brand right after each submission
• Reduce follow-up messages from reviewers asking if their testimonial was received
• Use the confirmation email as the entry point for a post-review marketing flow

1. Enable the Email Field

Before you can send automated emails, the email collection field must be enabled on the form:

1. Open the form in the form editor.
2. Click the User Details tab.
3. Toggle on Collect Email.

2. Open the Settings Tab

Click the Settings tab in the form editor and scroll to the Language Customization section.

3. Enable Send Automated Email to Reviewers

Toggle on Send Automated Email to Reviewers. This option is only visible when the email field is enabled in User Details.

4. Save the Form

Click Save. From now on, every reviewer who provides an email address will automatically receive a confirmation email after submission.

Setting Up Internal Email Notifications

To receive email notifications yourself when a new review comes in, use the Automation tab in the form editor. The Automation tab lets you configure who receives notifications, set a custom sender email, and build a branded email template with dynamic variables.

Frequently Asked Questions

Can I customize the confirmation email sent to reviewers?

The automated reviewer confirmation email uses a standard Feedspace template. For fully customized email content and branding, use the Automation tab to build a custom email template.

What if a reviewer does not provide an email?

No email is sent if the reviewer does not fill in the email field. To ensure you always capture an email, mark the Collect Email field as required in the User Details tab.

Is the automated email sent for all review types?

Yes. The confirmation email is sent after any successful submission, whether the reviewer submits a text, video, or audio testimonial.