Every time someone submits a review through a Feedspace review form, their name and email address are automatically saved as a new customer in the Workspace Customers module. No manual action is needed. Your customer list grows passively alongside your review collection.
Feedspace captures a customer record from any of the following submission types:
In all three cases, the reviewer’s name and email are captured and stored in the Customers module automatically.
If a reviewer submits a form and their email address is already present in your Customers list, Feedspace updates the existing record rather than creating a duplicate. This keeps your list clean and accurate over time.
Customers captured automatically through a form submission are identified in the customer details by their source, which shows as Review Form. This lets you distinguish them from customers added manually, imported via CSV, or synced through an integration.
Once a customer is in the Customers module, regardless of how they were added, you can:
No. Auto-capture is always on. Any review submission to your workspace automatically creates or updates a customer record. There is no setting to configure.
No. Adding a customer to the Customers module does not trigger any emails. You need to go to a specific form’s automation settings and enroll the customer there to begin sending automated review request emails.
Yes. The email address is the required field for a customer record. If the reviewer does not provide a name, the record is still created with the email address alone. The name field can be updated later from the customer details page.
Overview The Customers module in Feedspace is a workspace-wide contact list. It stores the people you want to reach with automated review request emails. You can add customers in four ways: manually, by uploading a CSV file, via an incoming webhook, or by connecting an integration such as Stripe. Once...
Overview The Add manually option lets you add one customer at a time to your Feedspace workspace contact list. Use this when you want to add a specific person without uploading a file or connecting an integration. Before You Start You need access to the Customers module in your workspace...
Overview The Import from CSV option lets you add many customers to your Feedspace workspace at once by uploading a spreadsheet file. This is the fastest way to populate your customer list when you already have contact data in a file. Before You Start Steps Step 1: Upload Your File...