How Do I Add a Customer Manually in Feedspace?

Overview

The Add manually option lets you add one customer at a time to your Feedspace workspace contact list. Use this when you want to add a specific person without uploading a file or connecting an integration.

Before You Start

You need access to the Customers module in your workspace sidebar. This feature is available on Professional and Business plans.

Steps

1. In the left sidebar, click Customers under the Workspace section.
2. Click the Add customers button at the top right of the page.
3. In the modal that opens, click the Add manually tab.
4. Fill in the customer details:
   • Email (required)
   • Full Name (optional)
   • Phone (optional)
   • Company (optional)
   • Country, State, City, ZIP / Postal Code (optional)
   • Tags (optional, type a name to create a new tag)
5. Click Add customer to save.

The customer now appears in your Customers list and is available for form automation.

Common Confusion

Does adding a customer send them an email right away?

No. Adding a customer saves them to your workspace list only. Review request emails are sent only when an active form automation includes that customer.

What happens if I enter a duplicate email?

Feedspace uses email as the unique identifier for each customer. If you enter an email that already exists, the existing record is updated with the new details you provide.

Troubleshooting

The Add customer button is not saving

Make sure the Email field is filled in with a valid address. Email is the only required field. If you see a red validation message below the field, correct the format before trying again.

What You Can Do Next

• Import many customers at once using a CSV file.
• Click on a customer’s row to open their details and add or update tags.
• Set up a form automation to begin sending review request emails to your customers.