What Is the Customers Module in Feedspace?

Overview

The Customers module in Feedspace is a workspace-wide contact list. It stores the people you want to reach with automated review request emails. You can add customers in four ways: manually, by uploading a CSV file, via an incoming webhook, or by connecting an integration such as Stripe.

Once customers are in your list, you can connect them to your form automation so Feedspace automatically sends review request emails on your behalf.

How to access the Customers module

1. Log in to your Feedspace account.
2. In the left sidebar, look for the Workspace section.
3. Click Customers.

The Customers page shows your full contact list with columns for Email, Name, Reviewed status, and Date Added.

Ways to add customers

• Add manually: Enter one customer at a time using the built-in form. Best for small lists or quick additions.
• Import from CSV: Upload a CSV, XLSX, or XLS file to add many customers at once. Best for bulk imports.
• Incoming Webhook: Send a POST request from your own system to add customers automatically when events occur.
• Integrations: Connect platforms like Stripe to sync customers from existing payment or subscription data.

What the Customers list shows

• Email: The customer’s email address, used as the unique identifier for each record.
• Name: The customer’s full name, if provided.
• Reviewed: Shows Yes if the customer has submitted a review, and No if they have not.
• Date Added: When the customer was added to your workspace.

Common Questions

Is the customer list shared across all my forms?

Yes. The Customers module is workspace-wide. All customers you add here are available for any form automation in that workspace.

Do customers receive emails automatically once added?

No. Adding a customer to the list does not send any emails. You need to set up and activate a form automation to begin sending review request emails.

What does the unsubscribe warning mean?

If one or more customers have unsubscribed, Feedspace shows a notice at the top of the page. Unsubscribed customers are excluded from all automated emails and cannot be re-enrolled.

What you can do next

• Add your first customer by clicking the Add customers button.
• Import a large list from a CSV file to get started quickly.
• Go to a review form and set up automation to start sending review request emails to your customers.