Archiving a customer in Feedspace removes them from automated review request sequences without permanently deleting their record. Use this option when you want to stop contacting someone but keep their data.
The customer is now archived. They will no longer receive automated review request emails from any form in this workspace.
No. Archiving hides the customer from active automation but keeps their record in Feedspace. Deleting removes the record permanently. Archive when you want to pause contact, not erase history.
Email is the unique identifier for each customer record and cannot be edited. If a customer’s email has changed, archive the old record and add the customer again with their new email address using the Add Manually tab.
Overview You can open any customer’s record in Feedspace to view their full details, make edits, manage their tags, or archive them. The customer details panel slides in from the right when you click on a customer row. How to Open a Customer Record What You Can See and Edit...
Overview The Customers module in Feedspace is a workspace-wide contact list. It stores the people you want to reach with automated review request emails. You can add customers in four ways: manually, by uploading a CSV file, via an incoming webhook, or by connecting an integration such as Stripe. Once...
What Archiving Does When you archive a customer in Feedspace, they are removed from all active automation sequences across your workspace. No review request emails or automated messages will be sent to them after archiving. What Stays the Same What Changes When Should I Archive a Customer? Is Archiving the...