How Do I Connect Stripe to Sync Customers in Feedspace?

Overview

The Stripe integration in Feedspace automatically imports customers from your Stripe account. When a payment is processed in Stripe, the customer is added to your Feedspace workspace so you can send them a review request email through your form automation.

Before you start

• You need an active Stripe account with at least one customer record.
• You need admin access to the Feedspace workspace.

Steps to connect Stripe

Step 1: Open the Customers page

In the left sidebar, click Customers under the Workspace section.

Step 2: Open the add customers modal

Click Add customers at the top right of the customer list.

Step 3: Open the Integrations tab

In the modal, click the Integrations tab.

Step 4: Connect Stripe

Find the Stripe card and click Connect.

Step 5: Authorize in Stripe

Stripe opens in a new browser tab. Authorize Feedspace there to grant access to your Stripe account.

Step 6: Return to Feedspace

You are returned to Feedspace and a message confirms the connection. Feedspace begins importing your Stripe customers straight away.

Step 7: Wait for the sync

The card shows Importing while the sync runs, then switches to Connected on its own once it finishes. You do not need to refresh the page.

Managing your Stripe connection

Everything happens on the Stripe card itself, so there is no separate settings screen to open. Once connected, the card shows which Stripe account is linked, along with a status badge and one action.

• Reconnect appears when the connection has stopped or ended. Use it to re-authorize, or to switch to a different Stripe account.
• The disconnect icon on a connected card stops the sync. Existing imported customers remain in your list, and new Stripe customers are no longer added.

Disconnecting Stripe

Click the disconnect icon on the Stripe card. The card swaps its buttons for a short confirmation telling you that new customers will no longer sync from this Stripe account, and that the customers you have already imported will stay in Feedspace. Click Yes, disconnect to confirm, or Cancel to keep the connection. After disconnecting, the card returns to a state you can reconnect from.

Common questions

Will disconnecting Stripe delete my existing customers?

No. Disconnecting Stripe only stops new customers from being imported. Customers already in your Feedspace list remain there and are not deleted.

How often does Feedspace sync customers from Stripe?

Feedspace syncs customers from Stripe automatically when new payments are processed. You can also check the last sync time shown on the Stripe card in the Integrations tab.

Troubleshooting

Stripe shows “Importing…” for a long time

If you have a large number of Stripe customers, the initial import may take several minutes. Wait for the status to change to Connected. If it stays on Importing for more than 10 minutes, try clicking Reconnect to restart the sync.

I see a Reconnect button instead of Connect

This means the Stripe connection was previously set up but has been disconnected or expired. Click Reconnect to re-authorize and restore the sync.

What you can do next

• Check the Customers list to confirm your Stripe customers have been imported.
• Set up a form automation to automatically send review requests to new Stripe customers as they are added.