How Do I Unarchive a Customer in Feedspace?

Overview

If you previously archived a customer in Feedspace, you can restore them to active status at any time. Unarchiving moves the customer back to your main customer list and re-enrolls them in your active automation sequences so they can receive review request emails again.

When to Unarchive a Customer

• A customer who previously left or paused their engagement has returned and is now active again.
• You imported a batch of customers, archived some who were inactive at the time, and now want to re-engage them.
• A customer was accidentally archived and needs to be restored to the active list.

Steps to Unarchive a Customer

1. Log in to your Feedspace account and go to the left sidebar.
2. Under the Workspace section, click Customers.
3. On the Customers page, open the status filter and select Archived to display only archived customers.
4. Find the customer you want to restore. Use the search bar to search by name or email if needed.
5. Click on the customer’s row to open the Customer details panel on the right.
6. Click the three-dot menu (⋮) at the top right of the Customer details panel.
7. Select Unarchive from the dropdown.

The customer is now restored to active status. They will appear in the main customer list and will be included in your active automation sequences again.

Archived vs. Deleted: What Is the Difference?

It is important to understand what archived means compared to deleted:

• Archived: The customer’s record is preserved. They are excluded from automated emails but can be restored at any time using the Unarchive option.
• Deleted: The customer’s record is permanently removed. This action cannot be undone and the customer cannot be restored.

Use archive when you want to pause contact with a customer. Only delete a record if you are certain you no longer need it.

What Happens After Unarchiving

• The customer moves back to the active customer list and is no longer shown under the Archived filter.
• All previously saved details (name, email, phone, company, tags) remain unchanged.
• The customer becomes eligible to receive automated review request emails through any active form automations in your workspace.

What You Can Do Next

• Review and update the customer’s details in the Customer details panel before re-engaging them.
• Add or update tags to reflect the customer’s current status for better organization.
• Return to the main customer list to confirm the customer now appears in the active view.