How Do I Automate Discord Notifications with Make?

Overview

Feedspace integrates with Discord through Make, enabling you to receive automated Discord channel messages whenever a new testimonial is submitted. Keep your community or team updated about new customer feedback in real time.

Note: Automation through Make is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1: Create a Scenario in Make

1. Log in to Make and click + Create a new scenario.
2. Give your scenario a name, e.g., Feedspace to Discord Notifications.
3. Click + and search for Feedspace.
4. Select the Watch New Testimonials trigger module.
5. Click Add, enter your Feedspace Automation Secret Key, then click Save.
   • To find this key: go to your Feedspace workspace → Automation → API tab → copy the Automation Secret Key.
6. Click OK to confirm the trigger.

Step 2: Connect Discord

1. Click + after the trigger to add an action module.
2. Search for Discord and select it.
3. Choose Create a Message as the action.
4. Click Add to create a new Discord connection and authorise Make.
5. Click Save to store the connection.

Step 3: Configure the Discord Message

1. Select the Server and Channel where messages should appear.
2. Compose the Content field using dynamic data from Feedspace. For example:
   • New testimonial from {{Reviewer Name}}: {{Star Rating}} stars. {{Testimonial URL}}
3. Click OK to save the action.

Step 4: Test and Activate the Scenario

Click Run once to test. Once confirmed, toggle the scenario On. Every new Feedspace testimonial will now automatically post a message to your Discord channel.

Why Set This Up?

• Real-time community updates: Your Discord server or team channel receives instant alerts whenever a new testimonial is submitted.
• No manual monitoring: Eliminate daily checks of Feedspace by letting the automation deliver updates directly to Discord.
• Faster engagement: Team members and community admins can react to new customer feedback without leaving Discord.
• Share customer wins: Celebrate positive testimonials with your whole team or community the moment they arrive.
• Zero ongoing maintenance: Once set up, the workflow runs automatically around the clock.