How Do I Automate Slack Notifications with Make?

Overview

Feedspace integrates with Slack through Make, enabling you to receive automated Slack channel notifications whenever a new testimonial is submitted. Keep your team informed about new customer feedback without leaving Slack.

Note: Automation through Make is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1: Create a Scenario in Make

1. Log in to Make and click + Create a new scenario.
2. Give your scenario a name, e.g., Feedspace to Slack Notifications.
3. In the scenario editor, click the + icon and search for Feedspace.
4. Select the Watch New Testimonials trigger module.
5. Click Add to create a new connection, enter your Feedspace Automation Secret Key, then click Save.
   • To find this key: go to your Feedspace workspace → Automation in the left sidebar → API tab → copy the Automation Secret Key.
6. Click OK to save the trigger settings.

Step 2: Connect Slack

1. Click the + icon after the Feedspace trigger to add an action module.
2. Search for Slack and select it.
3. Choose Create a Message as the action.
4. Click Add to create a new Slack connection and authorise Make to access your Slack workspace.
5. Click Save to store the connection.

Step 3: Configure the Slack Message

1. Select the Channel where notifications should be posted.
2. Compose the Text field using dynamic fields from the Feedspace trigger. For example:
   • New testimonial from {{Reviewer Name}}: {{Star Rating}} stars. View: {{Testimonial URL}}
3. Click OK to save the action settings.

Step 4: Test and Activate the Scenario

Click Run once to test the scenario with a real testimonial. Once confirmed, toggle the scenario On using the switch in the bottom-left corner. New Feedspace testimonials will now automatically send a Slack notification.

Why Set This Up?

• Instant team alerts: Your team is notified the moment a new testimonial is submitted, with no manual checking of Feedspace required.
• Centralized feedback channel: Keep all testimonial notifications in a dedicated Slack channel so nothing gets missed.
• Faster response times: Sales, marketing, and support teams can act on customer feedback immediately from within Slack.
• Zero ongoing effort: Once activated, the workflow runs 24/7 with no maintenance needed.
• Better team alignment: Everyone stays in the loop on new customer reviews without leaving the tools they already use.