How Do I Automate Telegram Notifications with Make?

Overview

Feedspace connects to Telegram through Make using webhooks. When a new testimonial is submitted in Feedspace, a webhook fires to your Make scenario, which then sends a message to your Telegram chat or channel automatically.

Automation through webhooks is available on Professional and Business plans in Feedspace. Telegram notifications also require a Telegram Bot Token.

Step 1: Create a Telegram bot

1. Open Telegram and search for @BotFather.
2. Send the command /newbot and follow the prompts to name your bot.
3. BotFather will provide a Bot Token — copy and save it.
4. Find the Chat ID of the chat or channel where messages should be sent (you can use @userinfobot to get your own Chat ID).

Step 2: Create a scenario in Make

1. Log in to Make and click + Create scenario.
2. Click the name New scenario at the top to rename it, e.g., Feedspace to Telegram Notifications.

Step 3: Add a Custom webhook trigger

1. Click the + button in the centre of the canvas.
2. Search for Webhooks and select it.
3. Under Triggers, select Custom webhook.
4. In the Webhooks panel, click Create a webhook.
5. Enter a Webhook name (e.g., Feedspace Testimonials) and click Save.
6. The Webhook URL appears — click the copy icon next to it to copy the URL.
7. Click Save to add the module to your scenario.

Step 4: Register the webhook in Feedspace

1. Log in to your Feedspace dashboard and click Automation in the left sidebar.
2. Click the Webhook tab.
3. Click Create Webhook and paste your Make Webhook URL into the Endpoint URL field.
4. Click Create Webhook to save. All available events are subscribed by default.
5. Click Activate in the Action column to start sending event data to Make.

Step 5: Add a Telegram Bot module

1. Back in Make, click + after the webhook trigger to add an action module.
2. Search for Telegram Bot and select it.
3. Choose Send a Text Message or Reply as the action.
4. Click Add, enter your Bot Token, then click Save.
5. Enter the Chat ID of your destination chat or channel.
6. Compose the Text using dynamic fields from the webhook payload. For example:
   • New testimonial from {{reviewer_name}}: {{star_rating}} stars. {{testimonial_url}}
7. Click OK to save the action.

Step 6: Test and activate the scenario

Click Run once in Make, then submit a test testimonial in Feedspace. Verify that Make receives the payload and a Telegram message arrives in your configured chat. Once confirmed, toggle the scenario On to activate it for all future testimonials.