How Do I Automate Telegram Notifications with Make?

Overview

Feedspace integrates with Telegram through Make, enabling you to receive automated Telegram messages whenever a new testimonial is submitted. Stay instantly informed about new customer feedback directly on Telegram.

Note: Automation through Make is available only on Professional and Business Plans in Feedspace, and requires an API key for connection. Telegram notifications also require a Telegram Bot Token.

Step 1: Create a Telegram Bot

1. Open Telegram and search for @BotFather.
2. Send the command /newbot and follow the prompts to name your bot.
3. BotFather will provide a Bot Token — copy and save it.
4. Find the Chat ID of the chat or channel where messages should be sent (you can use @userinfobot to get your own Chat ID).

Step 2: Create a Scenario in Make

1. Log in to Make and click + Create a new scenario.
2. Give your scenario a name, e.g., Feedspace to Telegram Notifications.
3. Click +, search for Feedspace, and select Watch New Testimonials.
4. Click Add, enter your Feedspace Automation Secret Key, then click Save.
   • To find this key: go to your Feedspace workspace → Automation → API tab → copy the Automation Secret Key.
5. Click OK to confirm the trigger.

Step 3: Connect Telegram and Configure the Message

1. Click + after the trigger, search for Telegram Bot, and select Send a Text Message or Reply.
2. Click Add, enter your Bot Token, then click Save.
3. Enter the Chat ID of your destination chat or channel.
4. Compose the Text using dynamic fields. For example:
   • New testimonial from {{Reviewer Name}}: {{Star Rating}} stars. {{Testimonial URL}}
5. Click OK to save the action.

Step 4: Test and Activate the Scenario

Click Run once to test. Once confirmed, toggle the scenario On. Every new Feedspace testimonial will now send an automatic Telegram message to your configured chat.

Why Set This Up?

• Instant mobile alerts: Receive push notifications directly in Telegram the moment a new testimonial is submitted.
• Stay informed on the go: No need to open Feedspace, the update comes to you wherever you are.
• Team and group delivery: Send notifications to a Telegram group or channel so the whole team sees new feedback simultaneously.
• Lightweight and reliable: Telegram notifications are delivered quickly even on slow or mobile data connections.
• No ongoing maintenance: Once activated, the workflow runs automatically without any further input from you.