How Do I Automate WhatsApp Notifications with Make?

Overview

Feedspace connects to WhatsApp through Make using webhooks. When a new testimonial is submitted in Feedspace, a webhook fires to your Make scenario, which then sends a WhatsApp message automatically.

Automation through webhooks is available on Professional and Business plans in Feedspace. WhatsApp notifications also require access to the WhatsApp Business API via a provider such as Twilio or 360dialog.

Step 1: Create a scenario in Make

1. Log in to Make and click + Create scenario.
2. Click the name New scenario at the top to rename it, e.g., Feedspace to WhatsApp Notifications.

Step 2: Add a Custom webhook trigger

1. Click the + button in the centre of the canvas.
2. Search for Webhooks and select it.
3. Under Triggers, select Custom webhook.
4. In the Webhooks panel, click Create a webhook.
5. Enter a Webhook name (e.g., Feedspace Testimonials) and click Save.
6. The Webhook URL appears — click the copy icon next to it to copy the URL.
7. Click Save to add the module to your scenario.

Step 3: Register the webhook in Feedspace

1. Log in to your Feedspace dashboard and click Automation in the left sidebar.
2. Click the Webhook tab.
3. Click Create Webhook and paste your Make Webhook URL into the Endpoint URL field.
4. Click Create Webhook to save. All available events are subscribed by default.
5. Click Activate in the Action column to start sending event data to Make.

Step 4: Connect WhatsApp

1. Back in Make, click + after the webhook trigger to add an action module.
2. Search for your WhatsApp provider — for example, Twilio or WhatsApp Business — and select it.
3. Select Send a WhatsApp Message (or equivalent) as the action.
4. Click Add and enter your WhatsApp Business API credentials (Account SID, Auth Token, and WhatsApp-enabled number), then click Save.
5. Enter the To Phone Number — the WhatsApp number that should receive notifications (including country code, e.g., +14155238886).
6. Compose the Message Body using dynamic fields from the webhook payload. For example:
   • New testimonial from {{reviewer_name}}: {{star_rating}} stars. View: {{testimonial_url}}
7. Click OK to save the action.

Step 5: Test and activate the scenario

Click Run once in Make, then submit a test testimonial in Feedspace. Verify that Make receives the payload and a WhatsApp message arrives at your configured number. Once confirmed, toggle the scenario On to activate it for all future testimonials.