How Do I Automate Telegram Notifications with Pabbly Connect?

Overview

Feedspace integrates with Telegram through Pabbly Connect, allowing you to receive instant Telegram messages whenever a new testimonial is submitted in your workspace. Your team gets real-time alerts without needing to check Feedspace manually.

Note: Automation through Pabbly Connect is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1: Create a Telegram Bot

Pabbly Connect sends Telegram messages via a Telegram Bot. If you don’t have one yet:

1. Open Telegram and search for @BotFather.
2. Send the command /newbot and follow the instructions to name your bot.
3. BotFather will provide a Bot Token: copy and save it.
4. Add your new bot to the group or channel where you want notifications sent, and copy the Chat ID.

Step 2: Create a Workflow in Pabbly Connect

1. Log in to Pabbly Connect and click + Create Workflow.
2. Give your workflow a name, e.g., Feedspace → Telegram Notifications.
3. In the Trigger step, search for Feedspace and select it.
4. Choose New Testimonial as the trigger event.
5. Click Connect → Add New Connection, then enter your Feedspace Automation Secret Key.
   • To find this key: go to your Feedspace workspace → Automation in the left sidebar → copy the Automation Secret Key.
6. Click Save, then Test Request to confirm the connection works.

Step 3: Connect Telegram and Configure the Message

1. Click the + button to add an action step.
2. Search for Telegram Bot and select it.
3. Choose Send Text Message as the action event.
4. Click Connect and enter your Bot Token from BotFather, then click Save.
5. Enter the Chat ID of the group or channel where messages should be sent.
6. Compose the Message Text using dynamic fields from Feedspace. For example:
   • New testimonial from {{Reviewer Name}} ({{Star Rating}}★). View: {{Testimonial URL}}
7. Click Test Step to verify the message is delivered to your Telegram chat.

Step 4: Save and Activate the Workflow

After a successful test, click Save. Every new testimonial submitted in Feedspace will now send an automatic message to your Telegram chat.

Your team will receive instant Telegram alerts for every new piece of customer feedback: without manually monitoring Feedspace.

Why Set This Up?

• Instant mobile alerts: Receive push notifications directly in Telegram the moment a new testimonial is submitted.
• Stay informed on the go: No need to open Feedspace, the update comes to you wherever you are.
• Team and group delivery: Send notifications to a Telegram group or channel so the whole team sees new feedback simultaneously.
• Lightweight and reliable: Telegram notifications are delivered quickly even on slow or mobile data connections.
• No ongoing maintenance: Once activated, the workflow runs automatically without any further input from you.