How Do I Automate WhatsApp Notifications with Pabbly Connect?

Overview

Feedspace integrates with WhatsApp through Pabbly Connect, enabling you to receive automated WhatsApp messages whenever a new testimonial is submitted. Stay informed about new customer feedback directly on WhatsApp without manually checking your workspace.

Note: Automation through Pabbly Connect is available only on Professional and Business Plans in Feedspace, and requires an API key for connection. WhatsApp notifications also require access to the WhatsApp Business API (via a provider such as Twilio or 360dialog).

Step 1: Create a Workflow in Pabbly Connect

1. Log in to Pabbly Connect and click + Create Workflow.
2. Give your workflow a name, e.g., Feedspace → WhatsApp Notifications.
3. In the Trigger step, search for Feedspace and select it.
4. Choose New Testimonial as the trigger event.
5. Click Connect → Add New Connection, then enter your Feedspace Automation Secret Key.
   • To find this key: go to your Feedspace workspace → Automation in the left sidebar → copy the Automation Secret Key.
6. Click Save, then Test Request to confirm Pabbly Connect can fetch testimonial data.

Step 2: Connect WhatsApp

1. Click the + button to add an action step.
2. Search for your WhatsApp provider: for example, WhatsApp Business (by Pabbly) or Twilio.
3. Select Send WhatsApp Message (or equivalent) as the action event.
4. Click Connect → Add New Connection and enter your WhatsApp Business API credentials (Account SID, Auth Token, and WhatsApp-enabled phone number).
5. Click Save to store the connection.

Step 3: Configure the WhatsApp Message

1. Enter the To Phone Number: the WhatsApp number that should receive the notifications (including country code, e.g., +14155238886).
2. Compose the Message Body using dynamic fields from Feedspace. For example:
   • New testimonial received! From: {{Reviewer Name}}, Rating: {{Star Rating}}★. View: {{Testimonial URL}}
3. Click Test Step to verify the WhatsApp message is sent correctly.

Step 4: Save and Activate the Workflow

After a successful test, click Save. Every new testimonial submitted in Feedspace will now send an automatic WhatsApp message to your configured number.

You and your team will receive instant WhatsApp alerts for every new piece of customer feedback: keeping you informed on the go.

Why Set This Up?

• Alerts in a familiar app: Receive testimonial notifications in WhatsApp, the messaging app your team already uses every day.
• Stay updated on the go: Get notified on your phone the moment a new testimonial arrives, without opening Feedspace.
• Reach mobile-first team members: Ideal for teams who prefer WhatsApp over email or desktop notification tools.
• Instant delivery: No polling or manual refresh, messages arrive as soon as Feedspace registers the new testimonial.
• Zero ongoing effort: Once the workflow is active, it runs around the clock with no maintenance required.