How Do I Automate WhatsApp Notifications with Pabbly Connect?

Overview

Feedspace integrates with WhatsApp through Pabbly Connect, enabling you to receive automated WhatsApp messages whenever a new testimonial is submitted. Stay informed about new customer feedback directly on WhatsApp without manually checking your workspace.

Automation through Pabbly Connect is available on Professional and Business plans in Feedspace, and requires an API key for connection. WhatsApp notifications also require access to the WhatsApp Business API (via a provider such as Twilio or 360dialog).

Step 1: Create a workflow in Pabbly Connect

1. Log in to your Feedspace dashboard.
2. Click Automation in the left sidebar, then click the Automation tab.
3. Click the Copy button next to the Automation Secret Key field.
4. Log in to Pabbly Connect, click + Create Workflow, then select Create from Scratch.
5. Enter a Workflow Name (e.g., Feedspace to WhatsApp Notifications) in the Create Workflow dialog and click Create.
6. Click Add Trigger, search for Feedspace in the Choose App field and select it.
7. In the App Event dropdown, select New Testimonial.
8. Click Connect, select Add New Connection, enter a name in New Connection Name, paste your Automation Secret Key into the API Key field, then click Save.
9. Click Save & Send Test Request to confirm Pabbly Connect can fetch testimonial data from Feedspace.

Step 2: Connect WhatsApp

1. Click the + button to add an action step.
2. Search for your WhatsApp provider: for example, WhatsApp Business (by Pabbly) or Twilio.
3. In the App Event dropdown, select Send WhatsApp Message (or the equivalent event for your provider).
4. Click Connect, select Add New Connection, enter a name in New Connection Name, then enter your WhatsApp Business API credentials (Account SID, Auth Token, and WhatsApp-enabled phone number).
5. Click Save to store the connection.

Step 3: Configure the WhatsApp message

1. Enter the To Phone Number: the WhatsApp number that should receive the notifications (including country code, e.g., +14155238886).
2. Compose the Message Body using dynamic fields from Feedspace. For example:
   • New testimonial received! From: {{Reviewer Name}}, Rating: {{Star Rating}}★. View: {{Testimonial URL}}
3. Click Test Step to verify the WhatsApp message is sent correctly.

Step 4: Save and activate the workflow

After a successful test, click Save. Every new testimonial submitted in Feedspace will now send an automatic WhatsApp message to your configured number.

What’s next

You can also send testimonial notifications to Telegram or set up a backup to Google Drive using the same workflow approach.

Common questions

Where do I find the Automation Secret Key in Feedspace?

Log in to your Feedspace dashboard, click Automation in the left sidebar, then click the Automation tab. Click the Copy button next to the Automation Secret Key field.

Can I send notifications to multiple WhatsApp numbers?

Yes. Add a separate action step in Pabbly Connect for each number you want to notify.

Does the workflow trigger for both text and video testimonials?

Yes. The New Testimonial trigger fires for all testimonial types. Add a Filter step if you want to limit notifications to a specific type.