How to Automate Discord Notifications with Zapier Integration

Overview

Feedspace integrates with Discord through Zapier, letting you automatically send channel messages whenever new testimonials are received. This keeps your Discord community or team instantly updated without needing to check Feedspace manually.

Note: Automation through Zapier is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1 – Connect Feedspace to Zapier

1. Log in to your Zapier account and create a new Zap.
2. Select Feedspace as the trigger app.
3. Choose New Testimonial as the trigger event.
4. You’ll be prompted to allow Zapier to access your Feedspace account.
   • Enter your Feedspace API Key (available in your workspace under Automation).
5. Test the connection to ensure Zapier can successfully fetch testimonials.

Step 2 – Connect Discord

1. Add an Action Step and select Discord as the app.
2. Choose Send Channel Message as the action event.
3. Click Connect Account and log in to Discord.
   • You can log in via email & password or by scanning the QR code with your Discord mobile app.
4. Authorize Zapier to send messages to your Discord server.

Step 3 — Configure Discord Message

1. Select a Channel → Choose the Discord channel (e.g., #general) where testimonials should be posted.
2. Customize the Message Text → You can pull dynamic fields from Feedspace. Example:
   • {{Reviewer Name}} has left us a testimonial.
   • Review and share it in Feedspace: {{Review Public URL}}
3. (Optional) Configure extra settings:
   • Ping Users, Roles, or @everyone → Choose True or False.
   • Text to Speech → Choose True or False.
   • Bot Name → Enter a custom name to display as the message sender.
4. Run a Test Message to ensure everything posts correctly to your Discord channel.

Step 4 – Turn On Your Zap

After successful testing, publish and turn on your Zap. Now, every time a new testimonial is added in Feedspace, your selected Discord channel will automatically receive a notification.

With this automation, your team or community can instantly engage with customer testimonials directly in Discord.