How to Automate Telegram Notifications with Zapier Integration

Overview

Feedspace can be connected with Telegram via Zapier to send instant notifications whenever new testimonials are received. This helps teams stay updated in real time, right inside their Telegram groups or channels.

Note: Automation through Zapier is available only on Professional and Business Plans in Feedspace, and requires an API key for connection.

Step 1 – Connect Feedspace to Zapier

1. Log in to your Zapier account and create a new Zap.
2. Select Feedspace as the trigger app.
3. Choose New Testimonial as the trigger event.
4. You’ll be prompted to allow Zapier to access your Feedspace account.
   • Enter your Feedspace API Key (available in your workspace under Automation).
5. Test the connection to ensure Zapier can successfully fetch testimonials.

Step 2 – Connect Telegram

1. Add a new Action Step and choose Telegram Bot as the app.
2. Select Send Message as the action event.
3. Click Connect Account.
4. Enter your Telegram Bot Token (generated using BotFather in Telegram).
   • If you don’t have a bot yet, create one in Telegram by chatting with BotFather and follow the steps to get your API token.
5. Click Yes, Continue to Telegram to authorize Zapier.

Step 3 – Configure Telegram Message

1. Select the chat, group, or channel where you want to send messages.
2. Customize your message template, for example:
   • “A new testimonial was received in Feedspace! Check it out here: {{Testimonial URL}}”
3. Run a test to make sure the message is delivered correctly in Telegram.

Step 4 – Turn On Your Zap

Once testing is successful, turn on the Zap. From now on, every new testimonial in Feedspace will trigger an automated message in your chosen Telegram chat or group.

With this setup, you’ll keep your team updated instantly with customer feedback, directly in Telegram.