Feedspace is a review collection and display tool, not a two-way conversation platform. There is no built-in comment or reply box that lets you respond publicly to a review inside Feedspace.
Feedspace has a built-in Send Thanks feature that lets you send a personalised thank-you message directly to the reviewer’s email address. To use it, open the review in your Feedbox and click Send Thanks.
If the reviewer provided their email address on the form, you can copy it from the review details and reply directly from your own email client.
You can turn on a reviewer confirmation email so customers get an automatic acknowledgement the moment they submit their review. This sets a positive tone without requiring a manual reply from you. Go to the form’s Settings tab and enable the reviewer notification email.
No. Feedspace widgets and Wall of Love pages show the original review only. There is no public reply field displayed alongside reviews on your website or Wall of Love page.
Overview Feedspace lets you send a personal thank-you message directly to a reviewer right from the Feedbox. You can send a simple email or attach a short personalized video message to make your appreciation feel more genuine and memorable. Step 1 Go to Feedbox Navigate to your Feedbox from the...
Overview Feedspace allows you to easily edit the details of imported or collected reviews. This is helpful if you want to update user info, correct details, or add missing fields like company name, designation, or email. Step 1 Go to Feedbox Navigate to your Feedbox from the left sidebar. Here,...
Overview After a review is collected or imported, you can update the reviewer information directly from the Review Details panel in Feedbox. This is useful when reviewer details are incomplete, outdated, or need enrichment before showcasing the review. What You Can Edit Steps 4. In the right panel, update any...