Do I Need to Cancel My Subscription Before Deleting My Feedspace Account?

Overview

If you are on a paid Feedspace plan, it is strongly recommended to cancel your subscription before submitting a request to delete your account. Account deletion is not instant, and skipping the cancellation step can result in an unexpected charge. Cancelling first stops billing immediately, so no new charge can occur while the deletion request is being processed.

Why You Should Cancel First

Account deletion requests take 1 to 3 business days to process. During that window, your billing date may fall. If your subscription is still active when the billing date arrives, you will be charged for another full period even though your account is scheduled for deletion. Cancelling your subscription first stops all future billing immediately, so no new charge can occur while the deletion request is being processed.

How to Cancel Your Subscription

1. Log in to your Feedspace account.
2. Click the circular avatar button at the top-right of the header, then click Subscription in the profile dropdown.
3. Click Manage Subscriptions. The Stripe billing portal opens. Select the option to cancel your subscription and confirm.

Once cancelled, your subscription stops renewing immediately. Your account remains fully active and accessible until the end of the current paid period, so you continue to have access to all your data before your account is closed.

How to Submit the Account Deletion Request

After your subscription is cancelled, submit your account deletion request through the in-app support chat. The support team will process the request within 1 to 3 business days and confirm once the account has been permanently closed.

What If I Am on the Free Plan?

If your account is on the Free plan, there is no subscription to cancel. You can skip the cancellation step entirely and submit your account deletion request directly through the in-app support chat without any additional steps.

What’s next

• Paid plan: click the avatar button at the top-right of the header, click Subscription in the profile dropdown, then click Manage Subscriptions and cancel from the Stripe billing portal. After that, request deletion via the in-app support chat.
• Free plan: no cancellation needed. Request deletion directly via support chat.
• Deletion processing time: 1 to 3 business days.
• Your account stays active until the end of the current paid period after cancellation.