If you find something in Feedspace that is not working as expected, reporting it through the in-app chat is the quickest way to get it resolved. The support team typically replies within 36 minutes, and a detailed bug report helps them investigate and fix the issue faster.
The more detail you provide, the faster the team can investigate and fix the issue. A good bug report includes the following information.
List the exact steps that cause the bug, in order. For example:
State clearly what you expected to happen and what actually happened instead. This helps the team confirm they have reproduced the same issue.
Note whether the issue happens every time you follow those steps or only sometimes. Intermittent bugs can be harder to reproduce, so any pattern you have noticed is helpful.
Copy the exact text of any error message shown on screen. If the error appears in the browser console, include that too if you can access it.
The Feedspace support team reviews every bug report submitted through the in-app chat. They will confirm whether the issue is reproducible, provide a workaround if one is available, and escalate to the engineering team when a fix is needed. You will receive updates in the same chat thread.
Overview The fastest way to get help with Feedspace is through the in-app chat widget. The support team is available directly inside your dashboard and typically replies within 36 minutes. How to Start a Chat with Feedspace Support What to Include in Your Message Including the right details upfront helps...
Overview The in-app chat lets you reach the Feedspace support team without leaving your dashboard. A blue chat icon sits in the bottom right corner of every page. Click it to open the Messages panel and send your question directly to a real support person. Past conversations are saved so...
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