Once your form automation is active, Feedspace monitors every customer in the sequence and stops sending emails the moment any one of these conditions is met:
As soon as a customer submits a review through your Feedspace form, Feedspace removes them from the active sequence immediately. No further emails are sent to them for that form, even if follow-up emails were still scheduled.
Every review request email includes an unsubscribe link. If the customer clicks it, Feedspace stops all future emails to that address from your workspace. Feedspace will never email an unsubscribed customer again.
When you set up an email sequence, you choose how many emails to include, for example 3 emails. Once the last email in the sequence has been sent and the customer still has not reviewed, Feedspace stops. No additional emails are sent beyond your configured limit.
With a 7-day interval and a 3-email sequence:
Pausing the automation yourself also stops all outgoing emails immediately. No emails go out while the automation is paused. When you resume, Feedspace continues from where it left off using each customer’s original schedule.
If a customer’s sequence stopped because they hit the email limit (not because they reviewed or unsubscribed), they remain on your customer list. If you later add more emails to the sequence, they may receive those additional emails. Customers who unsubscribed will not receive any further emails regardless of sequence changes.
Overview Feedspace automation sends a series of review request emails to your customers automatically, on your schedule. You set it up once and Feedspace handles every send, follow-up, and stop without any manual effort. The whole flow works in three steps. Step 1: A Customer Joins Your List Before any...
The Automation tab turns your review form into a self-running testimonial collection engine. Instead of manually following up with customers, you build a timed email sequence once and Feedspace handles every send automatically. Add your customer list, write your emails, and activate. The rest runs without you. What You Can...
Your Feedspace automation sequence starts with one email and can be extended with additional follow-ups. Adding a second or third email increases the chance of reaching customers who did not open or respond to the first message. Each added email has its own independent subject, body, timing, and send settings....