The Automation tab turns your review form into a self-running testimonial collection engine. Instead of manually following up with customers, you build a timed email sequence once and Feedspace handles every send automatically. Add your customer list, write your emails, and activate — the rest runs without you.
This section defines your recipient list. Add customers one by one, upload a CSV, or use the API. You can filter by tag so only specific segments receive the sequence, and toggle whether customers who already submitted a review should be included or skipped.
Build a series of timed emails that go out automatically after a customer is added to your list. Each email has its own send delay (in days), subject line, body with personalisation variables, CTA button, send time, and timezone. Free plans support one email per sequence. Professional plans support up to three.
By default, emails are sent from Feedspace’s shared sender. On a Professional plan you can connect your own SMTP server or Amazon SES account so emails arrive from your own domain. A reply-to address can be set on any plan.
Every automation starts in Draft mode so you can configure it safely before it goes live. When you are ready, click Activate to move it to Active. You can Pause an active automation at any time without losing your setup, and resume it later.
Activating an automation requires a Professional or Business plan. Building and saving a draft is available on all plans. The number of emails per sequence depends on your plan (Free: 1, Professional: 3).
The Automation tab is Feedspace’s built-in email follow-up tool. It is designed specifically for sending review request sequences to your customer list. Zapier and Pabbly Connect connect Feedspace to external apps and trigger workflows when a new testimonial is received.
Each form supports one automation. To run different sequences for different audiences, create a separate form for each segment and set up an automation on each one.
Your automation only sends emails to customers you have explicitly added. Feedspace gives you three ways to build your recipient list: one by one, via a CSV upload, or through the API. Once a customer is added, they are enrolled in your sequence and will receive emails according to the...
An email sequence is a series of timed messages sent automatically after a customer is added to your automation list. Each email has its own delay, subject, body, and call-to-action button. Once configured and activated, the sequence runs without any manual input, turning your customer list into a steady stream...
Every Feedspace form automation starts in Draft mode, which means no emails are sent until you explicitly activate it. Activating moves the automation to Active and begins enrolling customers according to the sequence you have configured. Before activating, Feedspace shows you a preview of how many customers will be enrolled...