Feedspace automation emails your customers a review request, waits, and follows up if they do not answer. You set it up once on a form and Feedspace handles every send and every stop after that.
This is the difference between meaning to ask for testimonials and actually collecting them. Nobody remembers to chase a customer three weeks after a project closed, so the emails that matter are the ones that go out without you.
Nothing can be sent until a customer’s email address is in Feedspace. Click Customers in the left sidebar, then Add customers at the top right. The window that opens has four tabs:
Open a review form with the Edit button on its card, then click the Automation tab and Set up automation. You choose who it goes to, what each email says, and who it comes from. Each email in the sequence has its own timing, so a first email can go out a week after someone is added and a nudge a week after that. Write the wording with the rich text editor, and drop in {{name}}, {{workspace_name}}, or {{form_link}} to fill in the customer’s name, your workspace name, and the form address automatically.
When the sequence reads the way you want, click Activate. Save Draft keeps your work without switching anything on.
From activation on, it runs itself:
So on a seven day gap with three emails: day seven sends the first, day fourteen sends the second, and a review left on day seventeen means the third never goes.
Feedspace does not email somebody who has already reviewed or who has unsubscribed. You can edit the wording, change the timing, or switch the automation off whenever you like, and your customer list and setup stay exactly as they were. Changes apply from the next send onward.
Get your customers in first, then build the sequence. See how to add customers to your form automation, and how to activate your form automation when it is ready to go live.
No. An automation belongs to one form and only emails the customers enrolled in that form’s automation. Somebody can sit on your Customers list without ever being in a sequence.
They are skipped. Feedspace tracks who has reviewed through that form and does not ask them again.
The Automation tab turns your review form into a self-running testimonial collection engine. Instead of manually following up with customers, you build a timed email sequence once and Feedspace handles every send automatically. Add your customer list, write your emails, and activate. The rest runs without you. What You Can...
Feedspace Stops Automatically in Three Situations Once your form automation is active, Feedspace monitors every customer in the sequence and stops sending emails the moment any one of these conditions is met: 1. The Customer Leaves a Review As soon as a customer submits a review through your Feedspace form,...
Every Feedspace form automation starts in Draft mode, which means no emails are sent until you explicitly activate it. Activating moves the automation to Active and begins enrolling customers according to the sequence you have configured. Before activating, Feedspace shows you a preview of how many customers will be enrolled,...