Feedspace automation sends a series of review request emails to your customers automatically, on your schedule. You set it up once and Feedspace handles every send, follow-up, and stop without any manual effort. The whole flow works in three steps.
Before any emails can go out, a customer’s email address needs to be in Feedspace. Customers can be added in three ways:
Go to the Automation tab inside any of your review forms and configure your email sequence. You decide:
When your sequence is ready, click Activate to go live. You can pause or edit at any time without losing your setup.
Once activated, Feedspace takes over:
For example, if you set a 7-day interval with 3 emails maximum: Day 7 sends Email 1, Day 14 sends Email 2, and if the customer leaves a review on Day 17, Feedspace stops immediately and does not send Email 3.
Feedspace never emails someone who has already reviewed or unsubscribed. You can pause the automation, edit the email sequence, or change the timing at any point without losing your customer list or configuration. Changes take effect on the next scheduled send.
No. Automation is set up per form. Feedspace only emails customers who are enrolled in the automation for that specific form. A customer can be on your workspace Customers list without being enrolled in any automation.
Feedspace tracks review submissions and automatically skips customers who have already reviewed through that form. No duplicate requests are sent to existing reviewers.
The Automation tab turns your review form into a self-running testimonial collection engine. Instead of manually following up with customers, you build a timed email sequence once and Feedspace handles every send automatically. Add your customer list, write your emails, and activate. The rest runs without you. What You Can...
Feedspace Stops Automatically in Three Situations Once your form automation is active, Feedspace monitors every customer in the sequence and stops sending emails the moment any one of these conditions is met: 1. The Customer Leaves a Review As soon as a customer submits a review through your Feedspace form,...
Every Feedspace form automation starts in Draft mode, which means no emails are sent until you explicitly activate it. Activating moves the automation to Active and begins enrolling customers according to the sequence you have configured. Before activating, Feedspace shows you a preview of how many customers will be enrolled...