It can be puzzling when your Feedspace form automation emails are not reaching your customers, and the good news is that the cause is almost always a simple setting that is easy to fix. This article covers the four most common reasons automation emails do not send and shows you exactly what to check and adjust. After working through these steps, your emails will be on their way.
The most frequent reason emails are not sending is that the automation has not been turned on yet. Every form automation in Feedspace has an Activate toggle that must be switched on before any emails are dispatched.
To check this, open your Feedspace dashboard and navigate to the Automation tab for your form. Look for the Activate toggle at the top of the automation settings. When the toggle is on, it appears highlighted or in an active colour, confirming the automation is live. If it is off, simply click the toggle to activate it. Your automation will immediately begin processing eligible customers.
Even with automation active, emails will not send if there are no customers enrolled in the sequence. Customers can be added to a Feedspace form automation in four ways:
Check your customer list inside the automation panel. If it is empty, add customers using any of the methods above and the sequence will begin sending to them according to your configured schedule.
An automation sequence with no emails added will never send anything, even when it is active and customers are enrolled. Navigate to the Email Sequence section of your automation and confirm that at least one email step has been created.
If the sequence is empty, click Add Email to create your first step. Give it a subject line, write your message body, and set the send delay (for example, send immediately or after a set number of days). Save the step and your sequence is ready to run. You can add as many follow-up emails as you need to build out a full sequence.
For form submission triggers to work, Feedspace must be able to collect the customer’s email address. If the email field has not been added to your review form, no email address is captured when a customer submits, and the automation has no address to send to.
Open your form in the Form Builder and check that an Email field is present and set to required (or at least visible). If it is missing, drag the email field onto your form, save the changes, and publish the updated form. Going forward, every new submission will capture an email address that the automation can use.
Every Feedspace form automation starts in Draft mode, which means no emails are sent until you explicitly activate it. Activating moves the automation to Active and begins enrolling customers according to the sequence you have configured. Before activating, Feedspace shows you a preview of how many customers will be enrolled...
An email sequence is a series of timed messages sent automatically after a customer is added to your automation list. Each email has its own delay, subject, body, and call-to-action button. Once configured and activated, the sequence runs without any manual input, turning your customer list into a steady stream...
Before activating your automation, Feedspace lets you preview exactly how each email will look in a recipient’s inbox and send yourself a real test copy. The preview renders the email server-side, the same way it will appear to your customers, so what you see is what they get, on both...