Feedspace forms let reviewers record a video or audio testimonial directly in their browser, with no app to install. The recorder uses the device camera and microphone, so it depends on the reviewer granting permission to the browser.
If a reviewer tells you the recorder will not start, the camera preview stays black, or nothing records when they hit record, the cause is almost always a browser or device permission. The checks below walk through the common fixes so the reviewer can record and submit.
The first time a reviewer opens the recorder, the browser asks for permission to use the camera and microphone. If they dismissed or blocked that prompt, the recorder cannot access the device. Ask the reviewer to click the camera icon in the browser address bar, set the camera and microphone to Allow, then refresh the form.
Browser recording works in current versions of Chrome, Edge, Firefox, and Safari. Ask the reviewer to update their browser to the latest version, or open the form in a different supported browser if one is misbehaving.
Browsers only grant camera and microphone access on secure pages. Your Feedspace form link already loads over HTTPS, so confirm the reviewer is using the link you shared and has not changed the address to an insecure version.
A camera can only be used by one app at a time. If a video call, another browser tab, or a desktop camera app is already running, the recorder cannot take over the device. Ask the reviewer to close those apps and tabs, then refresh the form.
On a phone or tablet, the browser itself needs camera and microphone permission at the device level. Ask the reviewer to open their device settings, find their browser app, and turn on the camera and microphone permissions, then reload the form.
If the recorder still will not start, a refresh clears most temporary glitches. When the problem stays on one browser or device, ask the reviewer to try a different browser or another device, which quickly shows whether the issue is local to their setup.
If the recorder still does not work after these checks, email support@feedspace.io with the browser, device, and operating system the reviewer is using so the team can help.
If you want to confirm recording is switched on for the form in the first place, see how to enable video and audio recording on your Feedspace form.
No. Recording happens directly in the browser using the device camera and microphone, so there is nothing for the reviewer to download or install.
They can click the camera icon in the browser address bar, change the camera and microphone setting to Allow, then refresh the form. The recorder will prompt again on the next attempt.
Yes. Recording works on mobile browsers as long as the browser app has camera and microphone permission in the device settings.
Feedspace supports video and audio recording on all modern browsers. If a reviewer is having trouble starting a recording, the checks below will identify the cause and get them recording in a few minutes. What You Can Do Check 1: Recording Is Not Enabled on the Form The most common...
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