Downloading a review saves the original video or audio file from your Feedbox to your computer. The file comes straight from the review a customer recorded, so you keep the full-quality source rather than a screen capture or a link.
You’ll want this when you’re building something outside Feedspace with a real customer clip, such as a paid ad, a sales deck, a video email, or a social post, and you need the actual file to drop into your editor.
Log in to your Feedspace dashboard and click Feedbox in the left sidebar. Your reviews are listed there as cards.
Find the video review you want to save and click the three-dot menu on the right of its card.
Click Download. The video file downloads to your computer. You can also open the review with View Details and use the same Download option in the three-dot menu there.
If you want a tighter clip before you download, you can trim a video review in Feedspace first. To turn the review into a branded image or social graphic instead of using the raw file, head to Creative Space.
Yes. Download appears in the menu of audio reviews as well, and saves the audio file to your computer in the same way.
Download is only for reviews with a media file, so text reviews do not have it. On a new video or audio review it stays greyed out until Feedspace has finished processing the file. Team members with the Viewer role do not see it at all.
No. Downloading saves a copy to your computer and leaves the review in your Feedbox exactly as it was, so you can still display, trim, or share it later.
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