Customer reviews are one of the top factors that drive purchasing decisions online. Feedspace makes it easy for e-commerce store owners to collect authentic video and text reviews from buyers, then display them as social proof on product pages, landing pages, or social media.
Create one form per product line or a single form for all products. Set the title to something specific: “How are you enjoying [Product Name]?” Enable video and text review options. Turn on star ratings so you collect a score alongside each review.
Timing matters. Send the form link five to seven days after the product has been delivered, long enough for the customer to have used it, soon enough that the excitement is still fresh. Add the link to your post-delivery email or order confirmation flow.
Enable Smart Redirection on the form to automatically send customers who leave 4 or 5 stars to your Google or Trustpilot review page. This builds your public ratings at the same time as collecting testimonials for your own site.
Set up a two-step email sequence in the Automation tab: a first email when the customer receives the form link, and a reminder three days later for those who have not submitted. Most responses come from the reminder.
Once reviews are approved, embed a Feedspace widget on your product pages. Shoppers who see real customer videos and quotes convert at a higher rate than those who see no social proof.
Yes. Feedspace review widgets can be embedded on any website including Shopify and WooCommerce stores using the embed code from the widget builder. The review form link can be added to any post-purchase email flow through your email platform.
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