Feedspace email automation uses a rich text editor for the email body. You format text using toolbar buttons (bold, italic, underline, links, and lists) rather than by typing HTML tags directly. The editor outputs HTML automatically, so the emails your reviewers receive are properly formatted without you writing any code.
This is useful when you want to send a follow-up email after a reviewer submits, thank them, or ask for a second action, and you want the email to look clean and branded.
Each email in your sequence has a call-to-action button that is added automatically after the body text when the email is sent. You configure the button label and colour separately from the body editor. The button always links to your review form, you do not need to add a link manually in the body. The default button label is Leave a Review.
After saving your email draft, click Activate in the footer to start sending. Once active, the automation sends emails to your customers automatically when they are added to your Customers list. You can also set up a custom sender address so the emails come from your own domain rather than from Feedspace.
Yes. Use the {{form_link}} variable from the variable picker to insert your form URL into the body as a token, or use the Link formatting button to hyperlink any text to any URL. The CTA button at the bottom of the email also links to your form automatically, so most emails do not need a separate body link.
Free plan workspaces can add one email per automation sequence. Professional and Business plan workspaces can add up to three emails per sequence. Click Add another email below the last email card to add a follow-up to your sequence.
Yes. Feedspace supports a custom email sender feature. See the custom email sender article for the setup steps.
An email sequence is a series of timed messages sent automatically after a customer is added to your automation list. Each email has its own delay, subject, body, and call-to-action button. Once configured and activated, the sequence runs without any manual input, turning your customer list into a steady stream...
Each email in your Feedspace automation sequence has its own subject line, body, and call-to-action button that you can edit independently. Clicking Edit on an email card opens a slide-over panel where you write your message, insert personalisation variables, and customise the review button before saving. What You Can Do...
By default, your automation emails are sent from reviews@feedspace.co and your workspace name appears as the sender. On a paid plan you can switch to Send from my own email or domain so every email arrives from your own address and brand name. You can configure this using either SMTP...