By default, your automation emails are sent from reviews@feedspace.co and your workspace name appears as the sender. On a paid plan you can switch to Send from my own email or domain so every email arrives from your own address and brand name. You can configure this using either SMTP or Amazon SES, whichever matches your email setup.
You will see two options:
Fill in the following fields on the SMTP tab:
Click Test connection to verify your settings before saving.
Click the Amazon SES tab and fill in the following fields:
Click Test connection to verify your SES credentials before saving.
Below the sender options you will see If customers reply, where should it go? Enter the email address where you want customer replies to land. It defaults to your Feedspace account email but can be changed to any address.
Click Save draft to save your sender settings without going live yet, or click Activate to save and start the automation immediately.
No. The Send from my own email or domain option requires a paid plan. On free plans, all automation emails are sent from the Feedspace shared sender.
Yes. For security, SMTP passwords and AWS secret keys are never stored visibly. If you edit any field in the custom sender section, re-enter your credentials and run the connection test again before saving.
The Automation tab turns your review form into a self-running testimonial collection engine. Instead of manually following up with customers, you build a timed email sequence once and Feedspace handles every send automatically. Add your customer list, write your emails, and activate. The rest runs without you. What You Can...
An email sequence is a series of timed messages sent automatically after a customer is added to your automation list. Each email has its own delay, subject, body, and call-to-action button. Once configured and activated, the sequence runs without any manual input, turning your customer list into a steady stream...
Every Feedspace form automation starts in Draft mode, which means no emails are sent until you explicitly activate it. Activating moves the automation to Active and begins enrolling customers according to the sequence you have configured. Before activating, Feedspace shows you a preview of how many customers will be enrolled,...