By default, your automation emails are sent through Feedspace’s shared sender. On a Professional or Business plan you can replace this with your own sending infrastructure, either via SMTP or Amazon SES, so every email arrives from your own domain with your brand name in the From field. This builds sender reputation and keeps the experience consistent for your customers.
Choose Custom sender from the sender options. Two provider tabs appear: SMTP and Amazon SES. Select the one that matches your setup.
Fill in the SMTP fields:
Fill in the SES fields:
Click Test connection. Feedspace sends a test message through your configuration. A green check confirms the connection is working. The test must pass before you can save the custom sender settings.
Enter a Reply-To email address. This is where customer replies will land. It defaults to your Feedspace account email but can be changed to any address.
Click Save Draft. Your custom sender is now configured and will be used for all emails in this automation.
No. The custom sender option requires a Professional or Business plan. On free plans, all automation emails are sent from Feedspace’s default sender.
Yes. For security, SMTP passwords and AWS secret keys are never returned by the API. If you edit any field in the custom sender section, you must re-enter your credentials and run the connection test again before saving.
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