How Do I Add Customers to My Feedspace Form Automation?

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Last updated on June 11, 2026

Your automation only sends emails to customers you have explicitly added. Feedspace gives you three ways to build your recipient list: one by one, via a CSV upload, or through the API. Once a customer is added, they are enrolled in your sequence and will receive emails according to the timing you have configured.

What You Can Do

Import your entire customer list in one go using a CSV file
Add individual customers manually for targeted follow-ups
Use the API to enroll customers automatically from your own systems
Filter by tag so only specific customer segments receive the sequence

1. Open the Automation Tab

Log in to Feedspace and go to Forms in the left sidebar.
Open the form you want to configure.
Click the Automation tab in the form editor.

2. Go to the “Who Should We Email?” Section

The first card on the Automation tab is Who should we email? Click Add customers to open the customer management panel.

3. Choose Your Method

Import from CSV: Upload a spreadsheet of names and emails in one step. Best for large existing lists.
Add manually: Enter one customer at a time. Best for targeted additions after a sales call or demo.
Incoming Webhook: POST customer data from any tool using the Feedspace contacts API endpoint with Basic Auth. Best for real-time enrollment from custom apps or automation platforms.
Integrations: Follow guided setup for Zapier, Pabbly Connect, or Make to enroll customers automatically from your CRM, billing tool, or e-commerce platform.

4. Configure Recipient Filters (Optional)

By default, all customers in your list receive the sequence. You can narrow this down:

Filter by tag: Select Only customers with specific tags and choose one or more tags. Only tagged customers will be enrolled.
Include already reviewed: Toggle on Include customers who already left a review if you want them to receive the sequence regardless of prior submission.

5. Save Your Changes

Click Save Draft to preserve your customer list and filters. Customers are not emailed until you activate the automation.

Frequently Asked Questions

Can I add customers after the automation is already active?

Yes. New customers added to an active automation are enrolled immediately and will receive the email sequence starting from Email 1 according to its configured delay.

Will a customer receive emails if they have already submitted a review?

By default, customers who have already submitted a review through this form are skipped. Turn on Include customers who already left a review in the recipient filters to include them.

Is there a limit on the number of customers I can add?

The customer list limit depends on your Feedspace plan. Check your workspace settings for your current plan’s contact limit.

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