After a reviewer submits their testimonial, you can show them buttons encouraging them to also post their feedback on external review platforms like Google, Trustpilot, Capterra, or anywhere else that accepts direct review links. Each button has a custom label and URL. This turns a single form submission into an opportunity to collect reviews across multiple platforms at once.
Scroll to the Collect Reviews on Other Platforms section and toggle it on. A list of platform entries appears. Each entry has a toggle, a button label field, and a URL field.
For each platform you want to show:
Click Add platform to add another entry. Repeat for each platform you want to include. You can add as many platforms as needed.
Click Save & Next. The buttons appear on the thank you page immediately after the main message for all new submissions.
Smart Redirection (in the Capture Review tab) automatically redirects users to an external platform based on their star rating, for example, sending high-rated reviewers to Google. The Collect Reviews on Other Platforms feature shows optional buttons on the thank you page after submission, letting the reviewer choose whether to also post on another platform. Smart Redirection is automatic; Collect Reviews is voluntary.
Word of Mouth lets reviewers share a link to their submitted review on social media (Twitter, LinkedIn, etc.). Collect Reviews on Other Platforms shows buttons linking directly to external review sites where the reviewer can submit a new, separate review. They serve different purposes and can both be enabled at the same time.
Unlike Word of Mouth, which Feedspace hides automatically for negative reviews, the Collect Reviews on Other Platforms buttons always appear when the feature is enabled. Consider whether you want to show external review links to reviewers who gave a low rating, as they may post that negative review on external platforms too.
After a reviewer submits your form, they land on the Thank You page. Feedspace lets you fully customise this screen, the title, message, and an optional media file, so the experience feels like a natural part of your brand rather than a generic confirmation. You can also add a video,...
Smart Redirection is one of Feedspace’s most powerful tools for turning happy reviewers into public advocates on Google, Trustpilot, and other platforms. Run through the checks below to confirm it is configured correctly and sending high-rating reviewers where you want them. What You Can Do Check 1: Smart Redirection Is...
Your happiest reviewers are your best promoters. The Word of Mouth (WoM) feature in Feedspace displays a sharing prompt on the Thank You page right after someone submits a testimonial, when their enthusiasm is highest. This turns each completed review into an opportunity to reach new reviewers organically, with no...